Franchise Operations Manager

3 days ago

Manila, National Capital Region, Philippines UPTC Full time $80,000 - $120,000 per year

Job Qualifications:

  • Bachelor's degree in Business, Marketing, Management, Finance, or related field
  • At least 2 years of experience in franchise operations, retail management, or a related field
  • Strong background in administrative processes, compliance, and financial reporting
  • Proficient in Microsoft Office (especially Excel), POS systems, financial dashboards, and reporting tools.
  • Financial Acumen & Reporting – Skilled in analyzing financial reports and driving profitability

Duties and Responsibilities:

Franchise Strategy & Brand Development

  • Develop and implement strategies to improve franchise performance and profitability
  • Ensure brand consistency and compliance across all locations
  • Lead and support brand planning, product launches, and marketing execution
  • Collaborate with internal teams (Marketing, Sales, R&D, Operations, Finance, etc.) on cross-functional initiatives
  • Identify market opportunities, drive business development, and assist in new franchise rollout

Franchise Operations & Store Management

  • Supervise day-to-day operations of all franchise branches, ensuring service excellence and adherence to SOPs.
  • Monitor key performance indicators such as customer experience, staff productivity, and sales targets.
  • Conduct regular site visits, audits, and reviews to drive continuous improvement.
  • Support implementation of marketing campaigns and ensure timely resolution of store-level concerns.

Administrative Oversight & Compliance

  • Direct and monitor compliance of all franchise outlets with administrative and procedural policies
  • Assist franchisees in managing permits, service documentation, staff scheduling, and internal reporting
  • Work closely with HR and Admin teams to address documentation issues, implement process improvements, and advise on basic HR management
  • Ensure accuracy, consistency, and timely submission of all required admin forms, HR records, and operational documents
  • Establish administrative discipline and help build internal systems that reinforce operational efficiency

Financial Management & Operational Assistance

  • Take full charge of handling, providing, and closely monitoring all financial and operational support for franchisees
  • Oversee the submission, consolidation, and review of financial reports such as daily sales, monthly summaries, and inventory valuations
  • Analyze store-level financial data to assess profitability, cost trends, and operational gaps; recommend improvements accordingly
  • Support franchisees in budgeting, cash flow management, and pricing strategy adjustments

Franchisee Relationship Management

  • Serve as the key point of contact for all franchisees, providing operational and business support
  • Build strong, trust-based partnerships through regular meetings, feedback sessions, and joint planning
  • Guide franchisees on staff development, inventory control, and customer engagement strategies

Marketing, Training, and Business Development

  • Execute marketing strategies, campaigns, and brand-building programs at the franchise level

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