System Support Analyst

2 days ago

Taguig, National Capital Region, Philippines IQVIA Full time ₱400,000 - ₱600,000 per year

Roles and Responsibilities:

  • Flexibility to changes in shift schedules, as dictated by Management
  • Communicates with end users to clarify and define requirements
  • Provide comprehensive Customer/Technical support services to support center customers
  • Work within Service Level Agreements
  • Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
  • Take all steps to resolve issues reported to them and or escalate to the appropriate contact
  • Use all available reference materials to help resolve the customer's issue/s
  • Take all necessary steps to ensure customer satisfaction at the end of the service
  • Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
  • Promptly notify management of any potentially "dissatisfied" customers
  • Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
  • Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc.
  • Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
  • Maintains call information in database using commercial software.

Requirements
:

  • Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
  • At least with 2 years of call center and clinical experience.
  • Strong command of the English Language both spoken and written.
  • Must have clinical experience and understands medical terminologies.
  • Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
  • Amenable in shifting schedules and ability to multi – task and work on holidays / Saturdays and Sundays.
  • Understands his / her key performance indicators.
  • Understand the relationship of work quality and how it impacts efficiency
  • Dedicated at work – no Attendance issue with previous employers
  • Had a good stint in the from previous organizations – not a call center hopper
  • Example: Call center hoppers move from one organization to another in a span of 1 year or less.
  • Has good critical thinking
  • Strong logic formulation or thought process

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

  • Business Analyst System Analyst

    14 hours ago

    Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱900,000 - ₱1,200,000 per year

    General ResponsibilitiesThe Solutions Designer/Business Analyst serves as the overall technical lead for assigned projects. This role is responsible for translating high-level architectural designs into detailed technical solutions, leading the technical implementation, and ensuring end-to-end system integration and delivery that meets business and...

  • Application Support Analyst – Finance Systems

    1 week ago

    Taguig, National Capital Region, Philippines OutForce Inc. Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Systems Analyst will be responsible for supporting various software applications as well as performing periodic audit reviews, administrative tasks, and documentation creation.Key Responsibilities:Systems:Support G-Treasury platform (Treasury Management System) including user permissions / set ups and queries, entity and bank account set ups,...

  • Systems Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Robert Walters Full time ₱1,200,000 - ₱2,400,000 per year

    An exciting opportunity has arisen for an ADF Systems Analyst to join a highly respected international organisation based in Taguig.What You'll DoGather requirements for inbound and outbound data feeds by engaging with stakeholders to ensure all necessary information is captured accurately for seamless integration into proprietary systems.Set up data...

  • Systems Support Officer

    6 days ago

    Taguig, National Capital Region, Philippines ACMobility Full time ₱1,200,000 - ₱2,400,000 per year

    ACMobility is looking for a Systems Support Officerwith strong expertise inSAP Business One (SAP B1)to lead the development, deployment, and maintenance of operational systems across the organization. This supervisory role is critical in ensuring seamless system integration, optimal performance, and continuous improvement of business processes aligned with...

  • Salesforce Systems Analyst

    2 days ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱840,000 - ₱1,140,000 per year

    Job Title: Salesforce Analyst / Developer (Project-Based)Work Setup: Hybrid (BGC, Taguig City)Employment Type: Project-BasedAvailability: Preferably ASAP to 30-day notice candidatesJob Overview:The Salesforce Analyst / Developer is responsible for analyzing business requirements, designing, developing, testing, and implementing system modules and...

  • Systems Analyst

    1 week ago

    Taguig, National Capital Region, Philippines IT Managers Inc Full time ₱1,000,000 - ₱1,200,000 per year

    Job DescriptionParticipates in development, testing, implementation and support of application systems. Develops codes, tests, debugs and documents programs. Provides ongoing support of systems.Conduct analysis on Business Requirements and prepares program specifications at the systems level for simple to minor systems or modulesDevelop or maintain, test and...

  • Business Systems Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱800,000 - ₱1,200,000 per year

    Bachelor's degree in AccountancyProven experience working as an ERP Analyst, Business Systems Analyst, or in a similar role.Exceptional Analytical and Problem-Solving SkillsMeticulous Attention to DetailExcellent communication and interpersonal skillsExperience in creating process flow diagrams, documentation, and training guides.Preferred (A Plus):Hands-on...

  • Financial Systems Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Asia Select, Inc. (ASI) Full time ₱1,500,000 - ₱3,000,000 per year

    Job SummaryAs a Workday Financial Systems Analyst, you will play a critical role in ensuring the optimal configuration and utilization of Workday Financials (FINS) within the organization. You will partner with Finance and IT teams to analyze financial processes, identify opportunities for improvement, and implement effective Workday solutions that enhance...

  • Analyst, People Systems

    2 days ago

    Taguig, National Capital Region, Philippines B&M Global Services Manila Full time ₱900,000 - ₱1,200,000 per year

    Description & RequirementsThe Analyst, People Systems will provide support in the delivery of People Systems function and be responsible for implementing and maintaining the Human Resource information systems of the Firm.Main responsibilities:Design all custom ad hoc reports, resolve all queries, ensure accuracy, prepare all business documents, provide...

  • Application Support Analyst

    1 week ago

    Taguig, National Capital Region, Philippines WTW Full time $60,000 - $120,000 per year

    DescriptionThe RoleExcellenceContribute to the development of new tools, processes and solutions to meet our client teams' technical needsConsult with other business analysts and developers to identify resolutions to business needs and other related platformsProvide technical and general application function/feature support for clients – from e-mail, phone...