Travel Associate

20 hours ago

Iloilo City, Western Visayas, Philippines ABS FACADE INT. OPC Full time $104,000 - $130,878 per year

About the role

We are seeking a talented and experienced Travel Associate to join our dynamic team at ABS FACADE INT. OPC in Iloilo City, Iloilo. As a Travel Associate, you will play a crucial role in providing exceptional customer service and planning unforgettable travel experiences for our clients. This is a full-time position, offering you the opportunity to thrive in a fast-paced and rewarding environment.

Responsibilities

The main job of a Travel Associate is to help clients have successful trips for business and pleasure. General duties and responsibilities include:

  • Offering clients advice about travel destinations
  • Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets
  • Researching fares and rates to find the best deals on transportation, dining, accommodations and activities
  • Educating clients about safety and security while traveling
  • Determining necessary travel documents
  • Creating day-by-day itineraries personalized based on clients' interests, preferences and budgets
  • Providing guides, maps, event calendars and other useful information to clients
  • Following up with clients about travel plans and making adjustments as needed
  • Assisting with the resolution of unexpected problems, such as canceled flights or issues with hotel reservations conflicts, complaints, cancelations and refunds
  • Builds and maintains relationships with travel and tour vendors.
  • Conducts research on destinations and industry trends.
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
  • Contributes to agency efforts by accomplishing related tasks as needed.

Skills and Qualifications:

  • Degrees in travel, tourism, hospitality, languages, leisure, business studies, or any related fields
  • Minimum of 1 year of professional experience in the travel and tourism sector, with a strong understanding of industry standards, customer service, and travel coordination
  • Strong communication and sales skills and excellent customer service skills
  • Familiarity with the latest travel trends, including popular vacation locations and activities
  • Strong organizational and planning skills
  • Excellent time management skills
  • Understanding of foreign and domestic travel requirements or restrictions
  • Strong negotiation skills to secure the best deals for their clients
  • Ability to work under pressure and meet deadlines
  • Patience and perseverance when unforeseen issues arise
  • Ability to work independently or with a team if needed
  • Background in hospitality or tourism

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