FFM - Agency & Field Operations Manager

1 day ago


Taguig, National Capital Region, Philippines Cheil Philippines Full time ₱1,500,000 - ₱2,500,000 per year

Job Overview:

We are seeking a highly experienced Senior Agency & Field Operations Manager to lead and coordinate manpower agencies for the mobile and consumer electronics industries. This role involves overseeing the recruitment, management, and performance of field-based promoters through agency partnerships, ensuring seamless execution of field activities across multiple locations. The ideal candidate has a strong agency background, a deep understanding of field operations, and proven expertise in building effective partnerships with manpower providers.

Key Responsibilities:

Agency Partnership & Management


• Establish and maintain strategic relationships with manpower and HR agencies.


• Manage and monitor the quality of services delivered by partner agencies.


• Collaborate with agencies on recruitment, onboarding, training, and performance evaluations of promoters.


• Ensure agency compliance with company standards

Field Force Oversight


• Supervise daily operations of field promoters, ensuring adherence to attendance, professionalism, and KPIs.


• Conduct regular field visits to assess performance, morale, and operational issues.


• Oversee scheduling, punctuality, and resource allocation.


• Ensure promoters are equipped with appropriate materials, tools, and product knowledge, especially within mobile and consumer electronics.

Performance Monitoring & Reporting


• Track key performance metrics such as attendance, product knowledge, customer engagement, and sales activities.


• Collaborate with agencies to address performance gaps and implement corrective measures.


• Provide timely, comprehensive reports on field activities, challenges, and achievements to management.

Qualifications:


• Bachelor's Degree in Business, Human Resources, Marketing, or related field.


• Minimum of 5 years' experience managing field teams and working with manpower agencies, especially in the mobile and consumer electronics sectors.


• Strong background in agency management, workforce coordination, and field operations.


• Excellent communication, negotiation, and relationship management skills.


• Ability to lead multiple teams across locations and manage large-scale workforce projects.

Preferred Skills:


• Extensive experience working with manpower agencies for large-scale recruitment and workforce deployment.


• Good understanding of the mobile and consumer electronics industry, including product knowledge and customer engagement strategies.


• Proficiency with field force management tools and software.


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