OPERATIONS MANAGER
14 hours ago
PURPOSE:
As an Operations Manager for a manpower agency, the position is responsible for overseeing the agency's day-to-day operations, ensuring smooth client and employee transactions and interactions, managing staffing levels, and optimizing processes for efficiency and profitability.
ROLES AND RESPONSIBILITIES:
Operational Efficiency: Streamline and optimize agency operations, ensuring maximum deployment at minimum cost, which is mutually beneficial to both client and 777PMC.
Team Management:
Supervise and Mentor all Merchandising/Field Coordinators, making sure that they fulfill their Key Performance Indicators, move according to their MCP, maximize deployment: manage absences and vacancies; submit necessary reports to clients and to 777PMC, maintain good working attitude and teamwork.
Manage an Operations Admin Team who ensures that all operational metrics are monitored and field support are provided. Metrics include:
Deployment
Delivery Fulfillment
Standard Operational Correspondes (Intro Letter, Absent Letter, Visit Letter, etc)
Inventory as required by clients
Manage a team of Strategic Store Specialists to ensure that all deliveries are received on doors without available merchandisers, concerns and issues are brought up from the store level bearing the client and 777PMC's utmost interest in mind.
Client Relations:
Build and maintain strong relationships with clients, understand their staffing needs, and ensure client satisfaction.
Candidate Sourcing & Staffing Level:
With the HR Manager, together, oversee the vacancies and keep them at a minimum. Manage staffing levels to meet client demands and ensure efficient resource allocation.
Process Improvement:
Identify areas for improvement in operational processes and implement solutions to enhance efficiency and effectiveness.
Budget Management:
Manage the operational budget, track expenses, and ensure profitability. Prepare Cost Estimates for Clients, Monitor Cost To Sales and report to the General Manager/CEO. Analyze costs and recommend cost efficiency programs
Technology Implementation:
Utilize technology and software to improve operations, streamline processes, and enhance communication. This includes Tarkie, Sprout and other applications/systems provided by the Company
Performance Management:
Conduct performance evaluations, provide feedback, and develop staff to improve skills and performance.
Compliance:
Ensure compliance with relevant labor laws and regulations.
Qualifications:
Bachelor's degree in business, marketing, or a related field.
Minimum of 5 years leadership experience in merchandising experience within the FMCG industry.
Strong understanding of retail stores merchandising dynamics
Willing to do field work
Job Type: Full-time
Work Location: In person
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