Technical Support Specialist Tier 1

4 days ago

Makati City, National Capital Region, Philippines Cloudstaff Full time ₱300,000 - ₱450,000 per year

Job description:

This is work in the office role based in Makati requiring 24/7 operations, candidates should be amenable to working shifting hours.

Job Overview:

Join our Customer Support team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.

This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

Key Duties/Tasks:

  • To provide software support for US Customers
  • To have a great knowledge of our products; to be able to distinguish between user or system related issues
  • To handle or re-assign queries as appropriate
  • To regularly update the customer on their case
  • To achieve Service Level Agreements at all times
  • Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution
  • To be customer services focused
  • To build strong working relationships

Qualification and requirements:

Experience and Qualifications

  • Experience with Zendesk and Microsoft Office
  • Must possess excellent verbal and written communication skills
  • Must possess a strong team attitude while being dependable and flexible
  • Must be amenable to working shifting hours, 24/7 operations

Non-negotiable skills & requirements:

  • Experience with Zendesk and Microsoft Office
  • Must possess excellent verbal and written communication skills
  • Must possess a strong team attitude while being dependable and flexible
  • Must be amenable to working shifting hours, 24/7 operations

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