Project Delivery Assurance Analyst

What's The Role
Expect lots of support and encouragement while you're here. You'll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth—you'll have limitless opportunities to explore new areas of expertise or take your career in a new direction.

What You'll Be Doing

• Partner with the Delivery Scheduling Team to deliver HSSE, service and cost standards, and act as a primary point of contact for haulers, terminals in (a) managing any amendments to the schedule during its execution and (b) managing scheduling inputs such as supply allocation, urgent orders, lorry turnout.
• Act as the owners of the schedules during its execution; managing variations to plan as needed to have a good grasp of the overall schedule execution status.
• Manage any variations to plan such as, -Left-on-board (LOB) redirects including any corresponding surcharges -Order Scheduled Not Delivery (OSND) -Terminal/depot-, load quantity-, compartment-, trip sequence-, and vehicle changes, to ensure that the Delivery Scheduling Team is informed, and appropriate actions are agreed immediately and communicated to the drivers.
• Pro-actively communicates to Hauliers (dispatcher or Safety Officer) and Terminal Operations staff on changes to schedules, loading and delivery to customers.
• Act as primary point of contact for Hauliers (as applicable) on changes to the schedules, issues resolution, managing lorry availability and turnout, including analysis and reporting of hauler performance and Delivery Schedule Adherence (DSA).
• Act as primary point of contact for Supply Operations in managing supply allocations to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
• Act as primary point of contact for Terminal Operations in managing terminal downtime to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
• Interface with the Customer Operations (CO) to manage delivery inquiries, disputes, complaints, urgent orders, and other delivery-related-concerns from customers.
• Be the customers primary point of contact for delivery-related concerns during CSC out-of-office hours.
• Provide support during out of hours, when Scheduling is not on duty, e.g., run potential stock out and LOB reports based on updated stock data and adjust the schedule in case necessary during out of office hours (nights/weekends).
• Own performance management monitoring, analysis and reporting for KPIs related to haulier, supply, terminal processes
• Shift schedule (AM, Mid, Night) - ROTA changes every month
• Willingness to work during PH Holidays

What You Bring

• Able to work in a highly collaborative work environment
• Desire and open-mindedness in continuous learning.
• Proficient with MS Office. Comfortable with learning new IT systems/applications.
• Strong problem-solving and analytical skills are high preferred.
• Experience in multi-tasking and working/communicating with different stakeholders through voice, e-mail, and instant messaging. Able to handle difficult conversation
• Preparation for hybrid Delivery scheduler and Delivery assurance

What We Offer
An innovative place to work
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work
Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Company Description
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.