Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines High Haven Spirits & Cigars Full time ₱200,000 - ₱250,000 per year

Key Responsibilities:

  • Install, commission, and test coffee equipment (espresso machines, brewers, grinders, water filtration systems) at customer sites.
  • Conduct routine preventive maintenance and servicing based on company schedules.
  • Diagnose and repair mechanical, electrical, and electronic faults in coffee equipment.
  • Respond to service calls in a timely manner, providing professional on-site support.
  • Educate customers and store personnel on proper equipment usage and maintenance.
  • Provide training, guidance, and professional development to technical assistants to ensure competency, productivity, and adherence to company standards.
  • Maintain accurate service records, logs, and reports on completed jobs.
  • Ensure all tools, parts, and equipment are properly maintained and accounted for.
  • Coordinate with the manufacturer technical support team for complex issues or parts requests.
  • Comply with safety protocols, and adhere to company policies and manufacturer guidelines.
  • Support inventory and spare parts management by reporting usage and needs.
  • Maintain a clean and professional appearance while representing the company on-site.

Qualifications:

  • Technical diploma, certification, or training in mechanical, electrical, or electronics field preferred.
  • Proven experience in repairing and maintaining coffee equipment or similar foodservice appliances.
  • Strong diagnostic and problem-solving skills.
  • Good understanding of electrical wiring, water lines, and equipment calibration.
  • Excellent customer service and communication skills.
  • Ability to work independently and manage a service schedule.
  • Willing to travel extensively.
  • With valid driver's license an advantage.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Required)
  • Barista: 1 year (Required)

License/Certification:

  • NCII certification (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025

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