Network and Application Performance Monitoring Department Head-Manager

7 days ago

Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱1,500,000 - ₱3,000,000 per year

The Network and Application Performance Monitoring Management Head will lead a specialized team of 15 performance monitoring professionals responsible for ensuring optimal performance, availability, and user experience across enterprise IT infrastructure. This role requires deep expertise in performance analytics, capacity planning, and real-time monitoring to proactively identify performance bottlenecks and maintain service excellence through comprehensive 24/7 monitoring operations.

Key Responsibilities:


Performance Monitoring Leadership

  • Direct comprehensive performance monitoring of network infrastructure, server systems, and business-critical applications
  • Establish performance baselines, thresholds, and service level objectives (SLOs) for all monitored systems
  • Oversee real-time performance analytics and trending to identify degradation patterns
  • Implement predictive monitoring strategies to prevent performance issues before they impact end users
  • Coordinate performance optimization initiatives across infrastructure and application teams


24/7 Operations Management

  • Ensure continuous performance monitoring coverage across all shifts.
  • Manage escalation procedures for performance-related incidents and service degradations
  • Escalate critical performance issues that impact business operations to appropriate support or management levels
  • Maintain performance monitoring documentation and standard operating procedures


Team Leadership & Development

  • Lead, mentor, and develop a team of 15 performance monitoring specialists and analysts
  • Design shift schedules ensuring optimal 24/7 performance monitoring coverage
  • Establish performance standards and conduct regular team performance evaluations
  • Provide technical guidance on complex performance analysis and troubleshooting
  • Foster continuous learning culture focused on emerging performance monitoring technologies


Strategic Performance Management

  • Develop long-term performance monitoring strategies aligned with business growth objectives
  • Conduct capacity planning analysis and recommend infrastructure scaling decisions
  • Evaluate and implement new performance monitoring tools and methodologies
  • Create executive dashboards and performance reports for senior management
  • Collaborate with architecture teams on performance requirements for new applications and systems

Technical Proficiency Requirements

Performance Monitoring Tools

SolarWinds Suite

  • Advanced user of Network Performance Monitor (NPM)
  • Proficient in customized alerting, reporting, and dashboard creation
  • Experience in SolarWinds API integration and workflow automation

Dynatrace or similar APM Platforms (New Relic, Appdome, Datadog)

  • Advanced proficiency in Dynatrace performance monitoring platform:
  • Application Performance Monitoring (APM) with AI-powered root cause analysis
  • Real User Monitoring (RUM) for actual user experience measurement (an advantage)
  • Synthetic monitoring for proactive performance testing(an advantage)
  • Infrastructure monitoring with automatic dependency mapping(an advantage)
  • Cloud and containerized application performance monitoring(an advantage)
  • Expertise in Dynatrace dashboards, alerting, and performance optimization recommendations
  • Experience with Dynatrace integrations and custom metric development

Performance Analysis & Infrastructure Knowledge

  • Deep understanding of performance metrics and KPIs across network, server, and application layers
  • Expertise in capacity planning methodologies and performance trending analysis
  • Experience with performance testing coordination and baseline establishment
  • Understanding of application architecture and performance impact factors
  • Knowledgeable in network performance analysis (latency, throughput, packet loss, jitter)
  • Knowledgeable in server performance monitoring across Windows and Linux environments
  • Storage performance analysis and optimization

Leadership & Strategic Thinking

  • Proven leadership experience managing technical teams of 12+ professionals in performance-critical environments
  • Strategic thinking capability for long-term performance planning and optimization
  • Strong decision-making skills for performance-related escalations.
  • Ability to coach and develop team members in advanced performance analysis techniques
  • Experience leading cross-functional teams during performance improvement initiatives

Analytical and Problem-Solving Excellence

  • Exceptional analytical skills for complex performance data interpretation
  • Advanced problem-solving capabilities for multi-layered performance issues
  • Critical thinking skills for evaluating performance trends and patterns
  • Attention to detail with ability to identify subtle performance degradations

Communication and Stakeholder Management

  • Outstanding communication skills for presenting performance data to technical and executive audiences
  • Ability to translate complex performance metrics into business impact assessments
  • Strong documentation skills for performance procedures and incident reports
  • Excellent presentation abilities for performance reviews and optimization recommendations
  • Effective collaboration skills for working with development, infrastructure, and business teams

Operational Excellence and Adaptability

  • Strong operational mindset with focus on continuous performance improvement
  • Ability to work effectively under pressure during critical performance incidents
  • Excellent time management and prioritization skills for managing multiple performance initiatives
  • Adaptability to evolving technology landscapes and performance monitoring tools
  • Customer service orientation for internal stakeholder performance support

Qualifications

Experience:

  • 5-7 years in network and application performance monitoring roles
  • 3-5 years of team leadership experience in 24/7 operations environments
  • Experience managing enterprise-scale performance monitoring monitored entities)
  • Background in performance engineering or site reliability engineering (SRE) practices

Education & Certifications:

  • Bachelor's degree in Computer Science, IT, Engineering, or related field
  • ITIL 4 Foundation certification preferred
  • Additional credentials: CompTIA Server+, VMware VCP, or equivalent infrastructure certifications

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