Network and Application Performance Monitoring Department Head-Manager

4 days ago


Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱1,500,000 - ₱3,000,000 per year

The Network and Application Performance Monitoring Management Head will lead a specialized team of 15 performance monitoring professionals responsible for ensuring optimal performance, availability, and user experience across enterprise IT infrastructure. This role requires deep expertise in performance analytics, capacity planning, and real-time monitoring to proactively identify performance bottlenecks and maintain service excellence through comprehensive 24/7 monitoring operations.

Key Responsibilities:


Performance Monitoring Leadership

  • Direct comprehensive performance monitoring of network infrastructure, server systems, and business-critical applications
  • Establish performance baselines, thresholds, and service level objectives (SLOs) for all monitored systems
  • Oversee real-time performance analytics and trending to identify degradation patterns
  • Implement predictive monitoring strategies to prevent performance issues before they impact end users
  • Coordinate performance optimization initiatives across infrastructure and application teams


24/7 Operations Management

  • Ensure continuous performance monitoring coverage across all shifts.
  • Manage escalation procedures for performance-related incidents and service degradations
  • Escalate critical performance issues that impact business operations to appropriate support or management levels
  • Maintain performance monitoring documentation and standard operating procedures


Team Leadership & Development

  • Lead, mentor, and develop a team of 15 performance monitoring specialists and analysts
  • Design shift schedules ensuring optimal 24/7 performance monitoring coverage
  • Establish performance standards and conduct regular team performance evaluations
  • Provide technical guidance on complex performance analysis and troubleshooting
  • Foster continuous learning culture focused on emerging performance monitoring technologies


Strategic Performance Management

  • Develop long-term performance monitoring strategies aligned with business growth objectives
  • Conduct capacity planning analysis and recommend infrastructure scaling decisions
  • Evaluate and implement new performance monitoring tools and methodologies
  • Create executive dashboards and performance reports for senior management
  • Collaborate with architecture teams on performance requirements for new applications and systems

Technical Proficiency Requirements

Performance Monitoring Tools

SolarWinds Suite

  • Advanced user of Network Performance Monitor (NPM)
  • Proficient in customized alerting, reporting, and dashboard creation
  • Experience in SolarWinds API integration and workflow automation

Dynatrace or similar APM Platforms (New Relic, Appdome, Datadog)

  • Advanced proficiency in Dynatrace performance monitoring platform:
  • Application Performance Monitoring (APM) with AI-powered root cause analysis
  • Real User Monitoring (RUM) for actual user experience measurement (an advantage)
  • Synthetic monitoring for proactive performance testing(an advantage)
  • Infrastructure monitoring with automatic dependency mapping(an advantage)
  • Cloud and containerized application performance monitoring(an advantage)
  • Expertise in Dynatrace dashboards, alerting, and performance optimization recommendations
  • Experience with Dynatrace integrations and custom metric development

Performance Analysis & Infrastructure Knowledge

  • Deep understanding of performance metrics and KPIs across network, server, and application layers
  • Expertise in capacity planning methodologies and performance trending analysis
  • Experience with performance testing coordination and baseline establishment
  • Understanding of application architecture and performance impact factors
  • Knowledgeable in network performance analysis (latency, throughput, packet loss, jitter)
  • Knowledgeable in server performance monitoring across Windows and Linux environments
  • Storage performance analysis and optimization

Leadership & Strategic Thinking

  • Proven leadership experience managing technical teams of 12+ professionals in performance-critical environments
  • Strategic thinking capability for long-term performance planning and optimization
  • Strong decision-making skills for performance-related escalations.
  • Ability to coach and develop team members in advanced performance analysis techniques
  • Experience leading cross-functional teams during performance improvement initiatives

Analytical and Problem-Solving Excellence

  • Exceptional analytical skills for complex performance data interpretation
  • Advanced problem-solving capabilities for multi-layered performance issues
  • Critical thinking skills for evaluating performance trends and patterns
  • Attention to detail with ability to identify subtle performance degradations

Communication and Stakeholder Management

  • Outstanding communication skills for presenting performance data to technical and executive audiences
  • Ability to translate complex performance metrics into business impact assessments
  • Strong documentation skills for performance procedures and incident reports
  • Excellent presentation abilities for performance reviews and optimization recommendations
  • Effective collaboration skills for working with development, infrastructure, and business teams

Operational Excellence and Adaptability

  • Strong operational mindset with focus on continuous performance improvement
  • Ability to work effectively under pressure during critical performance incidents
  • Excellent time management and prioritization skills for managing multiple performance initiatives
  • Adaptability to evolving technology landscapes and performance monitoring tools
  • Customer service orientation for internal stakeholder performance support

Qualifications

Experience:

  • 5-7 years in network and application performance monitoring roles
  • 3-5 years of team leadership experience in 24/7 operations environments
  • Experience managing enterprise-scale performance monitoring monitored entities)
  • Background in performance engineering or site reliability engineering (SRE) practices

Education & Certifications:

  • Bachelor's degree in Computer Science, IT, Engineering, or related field
  • ITIL 4 Foundation certification preferred
  • Additional credentials: CompTIA Server+, VMware VCP, or equivalent infrastructure certifications


  • Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:The IT, and Operations Risk Department Head is responsible for leading the implementation of the company's operational and IT risk management framework, including the business continuity program. This role ensures that these frameworks are effectively integrated into the company's operations.Specific Duties and Responsibilities:Develop and...

  • DEPARTMENT HEAD

    2 weeks ago


    Makati City, National Capital Region, Philippines PSBank Official Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:Supervises the operations of the department and reviews the Business Loan proposals prepared by Account Officers. Also contributes to the productivity of the team by processing Business Loan accounts (New/Renewal), including branch initiated (DBP/SECA), as assigned. Ensures that all members of the team are aligned with the general direction of...


  • Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Corporation Full time ₱2,000,000 - ₱2,500,000 per year

    Role Overview:The Procurement and Supply Management Department Head is responsible for developing and implementing innovative and cost-effective procurement and sourcing strategies. This role involves negotiating and maintaining business relationships with suppliers and vendors to secure favorable terms, as well as reviewing existing contracts.Specific...


  • Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:The Information Technology and Operations Risk Department Head is responsible for leading the implementation of the company's operational and IT risk management framework, including the business continuity program. This role ensures that these frameworks are effectively integrated into the company's operations.Specific Duties and...

  • Network Engineer

    1 week ago


    Quezon City, National Capital Region, Philippines STRADCOM Corporation Full time ₱30,000 - ₱60,000 per year

    Network MonitoringAssure network connectivity at all times (LAN and WAN);Perform daily status and network health monitoring of link and network equipment for NCR and Luzon sites;Perform maintenance of network monitoring system such as, but not limited to, WhatsUp Gold and Packeteer PacketShaper;Determine protocols and nodes that contribute to system slowdown...

  • Network Engineer

    1 week ago


    Quezon City, National Capital Region, Philippines Stradcom Corporation Full time ₱600,000 - ₱1,200,000 per year

    1. Network MonitoringAssure network connectivity at all times (LAN and WAN);Perform daily status and network health monitoring of link and network equipment for NCR and Luzon sites;Perform maintenance of network monitoring system such as, but not limited to, WhatsUp Gold and Packeteer PacketShaper;Determine protocols and nodes that contribute to system...


  • Makati City, National Capital Region, Philippines China Bank PH Full time ₱1,500,000 - ₱2,500,000 per year

    TheFront End Department Headoversees the operations of the Front End Department in Credit Processing Division Oversees the credit and other related account maintenance in adherence to Credit and Operational Policies Responsible for strategic planning and execution of plans agreed with Cards Business in support of the Business' Key Results Areas (KRAs)...


  • Makati City, National Capital Region, Philippines OneSearch Incorporated Full time ₱960,000 per year

    Role Overview:The Procurement and Supply Management Department Head is responsible for developing and implementing innovative and cost-effective procurement and sourcing strategies. This role involves negotiating and maintaining business relationships with suppliers and vendors to secure favorable terms, as well as reviewing existing...


  • Makati City, National Capital Region, Philippines OneSearch Incorporated Full time ₱720,000 - ₱960,000 per year

    Role Overview:The System Engineering Department Head is responsible for managing system development and leading a team of System Engineers (developers). He or She evaluates and recommends appropriate system architecture and platforms for in-house developed and third-party applications. Additionally, the SEDH leads the development of new applications and...


  • Makati City, National Capital Region, Philippines Aickman and Greene Full time ₱2,500,000 - ₱4,500,000 per year

    Job description:Meet with applicants to obtain information for loan applications and to answer questions about the process.Analyze applicants' financial status, credit, and property evaluations and provided report for supervisor to determine feasibility of granting loans.Review loan agreements to ensure that they are complete and accurate according to...