
Business Operations Support Analyst/ Specialist
3 days ago
Company Description
Telecommunications Connectivity Inc. (TCI) is a joint venture company formed by the mobile service providers DITO, Globe, and Smart. TCI serves as the implementing arm for all activities related to mobile number portability service between the MSPs and the mobile number portability service provider or the clearinghouse.
Role Description
This is a full-time hybrid role for a Business Operations Support Analyst/Specialist at TCI. You will be tasked to handle business process engineering and provide operational support for Customer Experience (CX) Management and Mobile Number Portability (MNP) awareness campaign. While the role is located in Makati, some work-from-home flexibility is acceptable.
Core Duties/ Responsibilities:
Enhance and streamline business operations by evaluating current processes, identifying inefficiencies, and designing optimized workflows, leveraging technology and best practices
- Process Analysis
- Process Design and Improvement
- Change Management
- Performance Measurement
- Performance Measurement
- Compliance and Quality:
a. Ensure processes comply with regulations and internal quality standards
b. Participate in audits or quality control initiatives
Required Skills:
- Strong analytical and problem-solving abilities
- Proficiency in process modeling tools (e.g., Visio)
- Knowledge of Lean, Six Sigma or similar methodologies
- Excellent verbal written communication and interpersonal skills
- Project management experience or certification is a plus
- Understanding of BPM Platforms
- Proficiency in MS Office (Excel, PowerPoint)
Education and Experience:
- Bachelor's Degree in Industrial Engineering
- A minimum of one (1) year experience in business process engineering is preferred
-
Business Analyst
1 week ago
Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱400,000 - ₱480,000 per yearNon-Exemption/Must HaveCollege graduate, BS Degree in IT or any related course. (Non-negotiable)3 years' experience focus as System Business Analyst. (Non-negotiable)Proven analytic background and able to translate the user requirements with clarity into functional and system design specifications. (Non-negotiable)Should have experience in data...
-
Supply Chain Analyst
3 days ago
Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,200,000 - ₱2,400,000 per yearWhere you fitThe SC Analyst – Materials Data Operations is responsible and accountable for the end-to-end (E2E) operational material master data creation in SAP, and data quality maintenance, and continuous improvement initiatives implementation for SC and the Downstream, Renewables, and Functions class of business. This position will interface with...
-
Business Analyst
1 week ago
Makati City, National Capital Region, Philippines Marie France Group of Companies Full time ₱900,000 - ₱1,200,000 per yearWe're Hiring: Business AnalystLocation: Makati CityWork Setup: On-siteAre you passionate about bridging business needs with innovative technology solutions? We're looking for aBusiness Analystto join our IT Department and play a key role in driving ourAI and automation initiatives.What You'll DoGather, document, and analyze business requirements from...
-
Business Analyst
1 week ago
Makati City, National Capital Region, Philippines ING Full time ₱30,000 - ₱60,000 per yearWe are seeking talented individuals for various positions for our Data & Analytics and Risk and Compliance team.Open Roles:(ALM) Asset and Liability Management - Business AnalystBusiness Analyst – CDD and Risk DeliveryTechnical Business AnalystBusiness Analyst - Credit Risk Data RemediationData Analyst for Credit Risk Modeland more roles such as Data...
-
Business Analyst
3 days ago
Makati City, National Capital Region, Philippines Weave Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Mid-level Business Analyst serves as a bridge between junior and senior analysts, taking on more sophisticated analysis tasks and managing smaller projects. They are responsible for optimizing business processes, aligning initiatives with organizational goals, and providing guidance to junior analysts. This role plays a crucial part in enhancing...
-
business analyst
3 days ago
Makati City, National Capital Region, Philippines CONSULTING INNOVATORS INC. Full time ₱800,000 - ₱1,200,000 per yearThe Business Analyst can communicate fluently in English and Mandarin to support consultancy projects with both local and international clients. The role involves analyzing business processes, gathering requirements, and delivering insights that help clients improve efficiency, compliance, and growth. Strong bilingual communication skills are essential to...
-
Business Analyst
1 day ago
Makati City, National Capital Region, Philippines O&B Full time ₱1,200,000 - ₱2,400,000 per yearThe Mid-level Business Analyst will serve to be the crucial link between our client needs and our technical team.In this pivotal role, you will be instrumental in translating business requirements into actionable solutions, providing mentorship to junior analysts, and managing smaller projects.This is a unique opportunity to enhance operational efficiency...
-
Business Analyst
3 days ago
Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per yearBusiness AnalystBackground on what ING is about:ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.At...
-
KYC Retail Operations Business Analyst
3 days ago
Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per yearKYC Retail Operations Business Analyst (Customer Journey Expert) – Global CDD Retail Reporting TeamTo elevate our data-driven strategy towards adherence to our Global CDD requirements (Digi 60 / Ops 60) and enhance our decision-making processes, we're looking for a Business Analyst who combines deep Business Intelligence (BI) expertise with strong...
-
Business Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Michael Page Full timeAbout Our ClientA leading global financial institution headquartered in the Netherlands, this organization offers retail, commercial, and investment banking services across multiple markets. Known for its commitment to innovation, sustainability, and digital transformation, it serves millions of customers worldwide. Its shared services division in Makati...