Business Operations Support Analyst/ Specialist

5 days ago

Makati City, National Capital Region, Philippines TCI Full time ₱900,000 - ₱1,200,000 per year

Company Description

Telecommunications Connectivity Inc. (TCI) is a joint venture company formed by the mobile service providers DITO, Globe, and Smart. TCI serves as the implementing arm for all activities related to mobile number portability service between the MSPs and the mobile number portability service provider or the clearinghouse.

Role Description

This is a full-time hybrid role for a Business Operations Support Analyst/Specialist at TCI. You will be tasked to handle business process engineering and provide operational support for Customer Experience (CX) Management and Mobile Number Portability (MNP) awareness campaign. While the role is located in Makati, some work-from-home flexibility is acceptable.

Core Duties/ Responsibilities:

Enhance and streamline business operations by evaluating current processes, identifying inefficiencies, and designing optimized workflows, leveraging technology and best practices

  • Process Analysis
  • Process Design and Improvement
  • Change Management
  • Performance Measurement
  • Performance Measurement
  • Compliance and Quality:

a. Ensure processes comply with regulations and internal quality standards

b. Participate in audits or quality control initiatives

Required Skills:

  • Strong analytical and problem-solving abilities
  • Proficiency in process modeling tools (e.g., Visio)
  • Knowledge of Lean, Six Sigma or similar methodologies
  • Excellent verbal written communication and interpersonal skills
  • Project management experience or certification is a plus
  • Understanding of BPM Platforms
  • Proficiency in MS Office (Excel, PowerPoint)

Education and Experience:

  • Bachelor's Degree in Industrial Engineering
  • A minimum of one (1) year experience in business process engineering is preferred

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