Urgent Hiring Desktop Support Engineer

6 days ago

Ayala Alabang, National Capital Region, Philippines Moder Full time ₱320,000 - ₱600,000 per year

Location:
 3F BPO Seats, Metro Gaisano Alabang Town Center, Muntinlupa City

Schedule:
 Onsite | Night Shift

About the Role

We're seeking a Desktop Support Engineer
 to join our IT Operations team. This mid-level role is perfect for someone with 
4+ years of IT support or infrastructure experience
 who can take ownership of enterprise systems, device management, and process improvements.

Key Responsibilities

  • Provide advanced troubleshooting for end-user devices, applications, and connectivity issues.
  • Act as L2 escalation for complex support requests.
  • Manage enterprise endpoints via 
    Microsoft Endpoint Manager (MECM)
     and 
    Windows Autopilot
    .
  • Handle OS imaging, software deployment, and Windows patching.
  • Support virtual desktop environments (Azure Virtual Desktop, VMware, Amazon Workspaces).
  • Assist in incident response and root cause analysis.
  • Collaborate with global IT teams on upgrades and rollouts.
  • Contribute to automation using 
    PowerShell
     or similar scripting tools.
  • Maintain accurate documentation and technical runbooks.

Qualifications

  • 4+ years
     in IT support, infrastructure, or end-user computing.
  • Strong skills in MECM, Windows Autopilot, Azure AD, and Microsoft 365.
  • Knowledge of Windows 10/11, Group Policy, and enterprise patch management.
  • Experience with virtual desktops and basic scripting (PowerShell preferred).
  • Familiarity with network fundamentals.
  • Excellent problem-solving and communication skills.
  • Willing to work 
    onsite in Alabang
     on a 
    night shift
     aligned with US operations.
  • Preferred certifications:
     Microsoft MDA, AZ-900, CompTIA A+/Network+.

Why Join Us

  • Competitive pay and benefits
  • Work with global IT teams supporting enterprise systems
  • Tech-forward culture with learning and certification support

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