Urgent Hiring Desktop Support Engineer
6 days ago
Location:
3F BPO Seats, Metro Gaisano Alabang Town Center, Muntinlupa City
Schedule:
Onsite | Night Shift
About the Role
We're seeking a Desktop Support Engineer
to join our IT Operations team. This mid-level role is perfect for someone with
4+ years of IT support or infrastructure experience
who can take ownership of enterprise systems, device management, and process improvements.
Key Responsibilities
- Provide advanced troubleshooting for end-user devices, applications, and connectivity issues.
- Act as L2 escalation for complex support requests.
- Manage enterprise endpoints via
Microsoft Endpoint Manager (MECM)
and
Windows Autopilot
. - Handle OS imaging, software deployment, and Windows patching.
- Support virtual desktop environments (Azure Virtual Desktop, VMware, Amazon Workspaces).
- Assist in incident response and root cause analysis.
- Collaborate with global IT teams on upgrades and rollouts.
- Contribute to automation using
PowerShell
or similar scripting tools. - Maintain accurate documentation and technical runbooks.
Qualifications
- 4+ years
in IT support, infrastructure, or end-user computing. - Strong skills in MECM, Windows Autopilot, Azure AD, and Microsoft 365.
- Knowledge of Windows 10/11, Group Policy, and enterprise patch management.
- Experience with virtual desktops and basic scripting (PowerShell preferred).
- Familiarity with network fundamentals.
- Excellent problem-solving and communication skills.
- Willing to work
onsite in Alabang
on a
night shift
aligned with US operations. - Preferred certifications:
Microsoft MDA, AZ-900, CompTIA A+/Network+.
Why Join Us
- Competitive pay and benefits
- Work with global IT teams supporting enterprise systems
- Tech-forward culture with learning and certification support
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