Product Operations Manager

4 days ago

Work from Home, Philippines OVA Virtual Full time ₱480,000 - ₱960,000 per year

We're looking for a Product Operations Manager to bridge product, support, and development teams in driving the success of our e-commerce platform. The ideal candidate is a systems-savvy executor who can turn customer feedback and business priorities into actionable product improvements while ensuring seamless day-to-day operations.

Key Responsibilities

  • Lead end-to-end development of e-commerce products from concept to post-launch.
  • Prioritize product backlogs based on customer needs and business impact.
  • Coordinate cross-functional collaboration between engineering, support, and business teams.
  • Conduct product and tool training for customer support and internal users.
  • Maintain product documentation, FAQs, and feature guides.
  • Manage and resolve escalations efficiently while identifying root-cause solutions.
  • Support Agile processes by refining user stories, monitoring sprints, and driving progress.

Qualifications

  • Bachelor's or Master's in Business Administration, Computer Science, Data Analytics, or a related field.
  • Minimum 2 years of experience in product management or an e-commerce environment.
  • Prior customer support experience strongly preferred.
  • Strong executor mindset with proven problem-solving skills.
  • Excellent communication and organizational abilities.
  • Hands-on experience with Agile methodologies and user-centered design.
  • Proficient in Jira (required); familiarity with Confluence, Asana, Zendesk, and Scrum is a plus.

Personality Fit

  • Organized, analytical, and detail-oriented.
  • Proactive and results-driven.
  • Excellent communicator and collaborator.
  • Customer-first mindset with strong interpersonal skills.
  • Adaptable and comfortable managing competing priorities.

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Paid toll fees
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
  • Do you have a main and backup computer? This is strictly required as we conduct system checks.
  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • Jira: 2 years (Preferred)
  • eCommerce: 2 years (Preferred)
  • Business Analyst: 2 years (Preferred)

Work Location: Remote

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