Equipment Contracts Management Specialist II

Job Title: Contracts Coordinator II

About the Client:

Our client provides a comprehensive, people-focused suite of technology services, including IT, cybersecurity, printers, copiers, and managed print solutions. Their mission is to simplify operations, boost efficiency, and support the evolving needs of today's workplace. Whether it's a one-time purchase or a fully managed solution, they deliver expertise across the full spectrum of business technology.

Role Overview:

The Contracts Coordinator II is responsible for managing contract programs and service maintenance agreements, ensuring accuracy, efficiency, and a high level of client satisfaction. This role builds on the foundation of the Contracts Coordinator I position by handling more complex processes and providing advanced support to both clients and internal teams.

Key Responsibilities:

• Perform all functions of a Contracts Coordinator I, providing assistance as needed.
• Set up new copier, Managed Print Services (MPS), and Production Print (PP) contracts.
• Process device supplements, MAP, and internal or lease maintenance agreements.
• Handle contract renewals for copier, MPS, and PP agreements.
• Manage billing processes for assigned contracts.
• Process equipment-related workflows, including pick-up forms, cancellations, returns, swaps, and addendums.
• Assist customers with billing concerns, ensuring timely and effective resolution.
• Monitor leasing upload items, reconcile open/pending meter errors, adjust service rates, and escalate issues as needed.
• Organize and maintain rental agreements within assigned territories.
• Support acquisition data entry and contract updates.
• Provide Sales Representatives with accurate contract and usage details.
• Maintain complete and accurate documentation while following administrative and reporting procedures, including time entry.
• Attend company and departmental meetings as required.
• Adhere to company policies, procedures, and standards outlined in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications:

• Associate degree with at least 2 years of relevant experience, or an equivalent combination of education and work experience.
• Proficiency in MS Office applications, especially Excel and Outlook.
• Strong customer service and communication skills with both internal and external clients.
• Detail-oriented with the ability to produce accurate, high-quality work.
• Strong organizational and time management skills, with the ability to adapt to shifting priorities.
• Skilled at identifying and correcting errors in data and processes.
• A collaborative team player who thrives in a fast-paced, client-focused environment.
• Self-motivated and able to work independently with minimal supervision.
• Ability to exercise sound judgment and decision-making.

Work Details:

• Schedule: Night Shift
• Setup: Remote (work-from-home), open to candidates based anywhere in the Philippines

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
• HMO coverage on Day 1 with free dependent coverage
• De minimis benefits and allowances
• Paid time off
• Company-provided equipment (laptop, monitor, accessories)
• Training, career development, and global exposure
• Supportive and collaborative team culture

If you're motivated, detail-oriented, and passionate about delivering exceptional client service, this is your opportunity to grow with STAFFVIRTUAL. Apply today and be part of our dynamic team

Job Type: Full-time

Pay: From Php37,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Work from home

Work Location: Remote