Billing Analyst

Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary
Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.

Responsibilities

• Monitor and ensure that the customer's monthly billing is complete and accurate
• Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested
• Review Invoices and conducts variance analysis, with sign-off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers' Cases in SFDC (ECM) timely and accurate to meet all internal SLAs
• Assist in month-end close-related tasks
• Assist in Audits & SOX controls
• Works closely with cross-functional organizations (VP's, Account Executives, CSM, C&C, and Legal) to respond to customer inquiries and resolve customer billing issues
• Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Participate in UATs, projects, and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX
• Provide input into the on-going development and support of billing systems, processes, and policies
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Leads small projects on systems and process efficiencies
• Assist by providing analytical thoughts as guidance to peers on complex problems

Knowledge, Skills, And Abilities

• Collaborative personality and ability to build strong personal relationships
• Requires a high level of analysis, judgment, negotiation, and problem-solving skills
• Well organized, with attention to detail and a dedication to resolving issues
• Calm and effective under pressure. Able to remain professional in high-stress situations
• Able to plan, execute and manage high volumes of work
• Embraces change and supports the team management through it
• Able to interact with Management levels of internal and external clients
• Experience with Oracle Financial R12, Oracle Cloud, Collection Module and Salesforce
• Strong background in Microsoft Office, specifically Outlook and Excel
• Puts the customer at the center of everything
• Role Model for Equinix Culture and Values

Qualifications

• Bachelor's or equivalent professional qualification
• 3+ years' experience preferred in a customer-facing environment
• Able to operate in detail and contribute to process enhancements
• Excellent collaboration skills with internal teams/external customers
• Experience in identifying and delivering process efficiencies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.