Compliance Manager, Sales Distribution

A leading insurance provider is seeking an Insurance Sales Distribution Manager to play a pivotal role in ensuring the quality and sustainability of its expanding salesforce.

As regulations such as the Financial Products and Services Consumer Protection Act (FCPA) continue to evolve, this position is essential for guiding the business through regulatory changes while maintaining a strong focus on delivering fair and positive customer outcomes. This is an exciting opportunity for you to make a meaningful impact by supporting compliance initiatives, shaping best practices, and fostering a culture of integrity within a supportive and collaborative environment. The organisation offers flexible working opportunities, ongoing training, and the chance to work alongside knowledgeable professionals who are committed to your growth and success.

What You'll Do
As an Insurance Sales Distribution Manager, you will be instrumental in driving high standards of compliance across all facets of the sales distribution function. Your day-to-day responsibilities will involve collaborating with various teams to resolve customer complaints efficiently, conducting meticulous investigations into potential breaches or misconduct, and ensuring that all cases are managed with sensitivity and professionalism. You will also play a key role in developing robust policies that align with both local regulations and organisational objectives. By preparing comprehensive reports for senior management and maintaining precise records of all compliance activities, you will help foster a culture of accountability and trust. Your ability to implement best practices will not only enhance current processes but also contribute significantly to the organisation's reputation for ethical conduct. Success in this role requires a keen eye for detail, excellent communication skills, and a genuine commitment to supporting both customers and colleagues through complex regulatory landscapes.

• Collaborate closely with the Sales Distribution team to ensure timely resolution of customer complaints in accordance with regulatory requirements and internal standards.
• Conduct thorough investigations into sales-related complaints or allegations of misconduct, ensuring all evidence and findings are accurately documented.
• Develop, update, and maintain compliance policies and procedures that strengthen governance across the organisation's distribution channels.
• Ensure all disciplinary processes are executed rigorously, maintaining fairness, transparency, and adherence to due process.
• Implement best practices and innovative compliance solutions to enhance the effectiveness and efficiency of distribution oversight.
• Investigate compliance breaches diligently, gathering and analysing evidence to support disciplinary or corrective actions.
• Maintain comprehensive records of compliance activities, including investigation results, resolutions, corrective action plans, and audit responses.
• Monitor and track corrective action plans arising from audit findings, ensuring timely completion and effective risk mitigation.
• Prepare and submit detailed investigation reports for management, the Disciplinary Committee, and board-level stakeholders as required.
• Provide robust support to senior compliance leaders in implementing distribution compliance programmes across local operations.

What You Bring
To excel as an Insurance Sales Distribution Manager, you will bring substantial experience from roles within insurance or financial services environments where Compliance has been central. Your background should reflect deep familiarity with relevant legislation as well as practical exposure to managing investigations into misconduct or breaches. You will have honed your ability to communicate complex information clearly, both in writing and verbally, while building trusted relationships across diverse stakeholder groups. Your approach combines analytical rigour with empathy; you understand how sensitive issues can affect individuals while always prioritising fair outcomes. Proficiency in utilising reporting tools like Excel or PowerPoint allows you to present data-driven insights confidently. Furthermore, your proactive attitude ensures that you stay ahead of regulatory developments by continuously updating policies or training programmes. Above all else, your dedication to upholding ethical standards makes you a dependable partner for both colleagues and customers navigating today's challenging regulatory landscape.

What Sets This Company Apart
This organisation stands out for its unwavering commitment to ethical business practices and customer-centric values. Employees benefit from flexible working arrangements that promote work-life balance while enjoying access to ongoing training opportunities designed to support personal growth. The company fosters an inclusive culture where knowledge sharing is encouraged at every level—ensuring that everyone feels supported by approachable leadership teams who genuinely care about their wellbeing. With a strong reputation for dependability within the industry, this employer provides a stable platform for career progression alongside colleagues who share your passion for making a positive difference. Whether you are looking for opportunities to expand your expertise or simply want to be part of a team that values collaboration over competition, this is an ideal environment in which you can thrive professionally while contributing meaningfully to broader organisational goals.

• At least 5 years' relevant experience in Compliance functions within insurance, financial services, or regulatory bodies is essential.
• Ability to oversee compliance-related training rollouts for agents, including refresher courses, while monitoring monthly completion rates to ensure ongoing professional development.
• Comprehensive understanding of financial services regulations, legislative frameworks, industry best practices, and professional standards.
• Demonstrated capacity to work effectively under pressure while exercising sound judgement in complex compliance matters.
• Excellent interpersonal skills with proven ability to build and maintain strong relationships with stakeholders across all levels of the organisation.
• Experience preparing monthly performance reports covering agent standing status, customer complaints, and other compliance metrics.
• Familiarity with preparing and submitting regulatory reports such as quarterly IC Negative List submissions.
• Outstanding written and verbal communication skills, with proficiency in preparing reports and presenting findings effectively.
• Proven ability to work independently on assigned tasks while also collaborating effectively within local and regional project teams.
• Strong track record of establishing connections with industry associations or professional networks to strengthen compliance practices.

What's Next
If you are ready to take on a rewarding challenge where your expertise can truly make an impact on both people's lives and business outcomes, we encourage you to apply now

Apply today by clicking on the link provided—your next career move awaits

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.