Customer Service Agent

2 days ago

Quezon City, National Capital Region, Philippines BruntWork Full time ₱200,000 - ₱250,000 per year

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Work Schedule: The schedule currently M-F 8:00 AM to 5:00 PM CST.
*Please note this is subject to change based on the account's needs. 

Key Responsibilities:
  • Taking inbound calls assisting Medicare Advantage customers with filling out a booking appointment form on the clients website.
  • Making outbound calls to remind customers its the annual enrollment period if they would like to make any changes to their healthcare policy
  • Assisting the client CircleEngage to get as many of their Medicare Advantage customers as possible to sign up for an appointment with a licensed insurance representative during the annual enrollment period
  • Minimal. Agent is only required to assist the customer on the client's website by filling out a basic form on behalf of the customer. Once the form is submitted, the client does the rest.​

Requirements
  • Excellent verbal and written communication skills with strong attention to detail.
  • Ability to follow scripts and adhere to structured outreach timelines and compliance standards.
  • Previous experience in a call center, admissions, or customer service preferred.
  • Availability to work within designated call hours and comply with appointment protocols.
  • Attention to detail.
  • Customer Service skills, will be speaking with older people in the US must have patience and be kind.
  • Basic computer skills going to a URL to sign in and fill out an online form.
  • Must have great English skills with minimal accent
​
Independent Contractor Perks
  • With HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_27374_JOB

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