BPO Customer Service • Pure Non-Voice

3 days ago

Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱150,000 - ₱250,000 per year

What you'll be doing

  1. Respond to customer inquiries and provide solutions through various non-voice channels such as email, chat, and social media
  2. Resolve customer issues and complaints in a timely and professional manner
  3. Maintain accurate records and documentation of all customer interactions
  4. Collaborate with cross-functional teams to ensure seamless customer experience
  5. Continuously improve customer service processes and procedures
  6. Actively participate in training and development programs to enhance your skills

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably in the BPO industry
  2. Excellent written and verbal communication skills in English
  3. Proficiency in using various software and digital tools to handle customer inquiries
  4. Strong problem-solving and multitasking abilities
  5. Ability to work in a team and adapt to a fast-paced environment
  6. Commitment to providing outstanding customer service

If you are excited about this opportunity and believe you have the skills and experience to thrive in this role, we encourage you to apply now.

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