Customer Service Assistant
3 days ago
Qualifications:
- Has a bachelor's degree in any
business-related course
. - Willing to work on-site in Pasig (client-facing).
- With excellent communication and customer service skills.
- Organized and has keen attention to detail.
- Has confidence and is assertive.
- 1-3 years of customer service, real estate, or collection experience is an advantage.
Duties and Responsibilities:
- Tasked to assist customers with after sales concerns related to payment or collections.
- Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
- Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
- Reports to the accounts managers on the progress of clients' payment process for the unit.
- Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
- Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.
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