Customer Service Representative

3 days ago

Pasig, National Capital Region, Philippines LOANWORKS TECHNOLOGIES Full time ₱25,000 - ₱300,000 per year

This is for a full-time position.

Job Summary

The Billing Resolutions team provides efficient and comprehensive support for customer invoice inquiries and disputes. As a Customer Service Representative in the team, you will contribute to the resolution of billing issues and support the management of the Billing hotline. Depending on your level of experience, responsibilities may range from assisting with inquiries to independently managing and resolving assigned disputes, ensuring timely and effective customer service.

Responsibilities

  • Managing or assisting with customer billing inquiries and disputes within service level agreements.
  • Supporting the Billing Resolutions hotline to ensure timely and professional customer service.
  • Reconciling invoices, accounts, and payments, with increasing independence over time.
  • Preparing reports and summaries, including trend analysis and insights for management.
  • Collaborating with Account Managers, internal departments, and suppliers to resolve billing issues.
  • Participating in training sessions to build and enhance billing resolutions expertise.
  • Assisting with Telecommunications Industry Ombudsman (TIO) matters and ensuring compliance.
  • Supporting credit officers with collection strategies and dispute resolution.
  • Monitoring and following up on accounts with billing queries or withheld payments.
  • Identifying recurring billing issues, assessing risks, and contributing to corrective actions.

Qualifications

  • Bachelor's degree and/or relevant industry experience
  • Open to fresh graduates and/or with at least 6 months' relevant experience in Telecommunications Industry
  • Excellent communication and presentation skills
  • Strong analytical profile with ability to interrogate data and translate to business impact statements that affect customer financials.
  • Deliver a high level of customer service, takes ownership and provides solutions to the customer's needs through Personal Accountable Service.
  • Good understanding of Telecommunications Industry products and services, processes and invoicing systems but not required.
  • Knowledge in multiple facets of billing including but not limited to Data Staging, Mediation, Rating and Billing.
  • Understanding of invoice management concepts and implementation techniques, performance monitoring and management.
  • Process and Operational Excellence skills relating to the billing environment.
  • Process oriented thinker who has been in a challenger mindset environment and has the commercial focus and ability to interpret and translate technology and operational standards (e.g. ITIL, PRINCE2) and issues into business-relevant measures/outcomes
  • Amenable to work on a day shift work schedule in Ortigas (AU working hours, onsite for the first six months)

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php25,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • BPO Telco: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • eCommerce Customer Service Representative

    18 hours ago

    Pasig, National Capital Region, Philippines MCN Business Process Outsourcing Service Corp Full time ₱240,000 - ₱300,000 per year

    eCommerce Customer Service Representative (Day Shift)Location: Pasig City, Metro ManilaDepartment: Customer Service – Call CentreEmployment Type: Full-TimeSalary: ₱20,000 – ₱25,000 per month Join Our TeamMCN Business Process Outsourcing is hiring eCommerce Customer Service Representatives for our day shift If you're passionate about helping...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English) We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Corqspace Full time $104,000 - $130,878 per year

    Company DescriptionCorqspace offers IT solutions to help businesses run their IT operations smarter, faster, and more reliably. We provide end-to-end support, from onboarding to after-sales, ensuring seamless integration and efficient system management. Our services are designed to meet the evolving needs of the modern business environment.Role...

  • Customer Service Representative

    6 days ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    Customer Service RepresentativeJob Description:We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service, providing solutions to customer queries and concerns, and working collaboratively with internal stakeholders.Responsibilities:Respond to...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Chempro QLD Pty Ltd Full time ₱800,000 - ₱1,200,000 per year

    Job Title/Position: Customer Service Representative – Nursing Home Chemist AccountWe are seeking a dedicated and professional Customer Service Representative to join our team. This role involves supporting our nursing home customer accounts by managing enquiries, coordinating medication dispensing processes, assisting with the supply of packed and...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Supcart Ph Full time ₱150,000 - ₱300,000 per year

    Customer Service RepresentativeWe're looking for a customer-focused and enthusiastic Customer Service Representative to join our growing team at Supcart PH. Based in our Pasig City office, you will play a vital part in ensuring our customers' needs are met with the utmost care and professionalism.What You'll DoHandle customer inquiries via phone, email, and...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines OutForce Full time ₱150,000 - ₱300,000 per year

    What Do We Need? Weare seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries via email and phone, handling cancellation requests, and maintaining accurate records. This role requires strong communication skills and attention to detail to ensure a positive experience for...