Customer Service Representative

4 days ago

Pasig, National Capital Region, Philippines Comrise Full time ₱200,000 - ₱240,000 per year

Job Description:

We are looking for Customer Service Representatives to join our team. The role involves handling inbound and/or outbound calls, emails, and chats to assist customers with their inquiries, requests, and concerns. You will be responsible for providing excellent service, ensuring customer satisfaction, and following company policies and procedures.

Key Responsibilities:

  • Handle customer inquiries and provide accurate information in a professional manner
  • Assist customers with billing, account, product, or service-related concerns
  • Resolve complaints efficiently while maintaining a positive customer experience
  • Document and update customer records in the system accurately
  • Meet performance metrics including quality, productivity, and customer satisfaction
  • Collaborate with team members and support staff to ensure effective service delivery

Qualifications:

  • Strong communication skills (verbal and written)
  • At least a Bachelor's degree (fresh graduates are welcome)
  • Ability to multitask, adapt to changes, and work in a fast-paced environment
  • Basic computer navigation and typing skills
  • Willing to work on shifting schedules, weekends, and holidays as needed
wearehiring

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

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