IT Desktop Engineer

7 days ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Purpose:

This position will be responsible for maintaining the current toolset defined for each workstation within the organization as well as deployment, issuing and management of Operating Systems, hardware and software to all enterprise workstations.

Primary Duties and Responsibilities:

IT Support - Hardware, Software, Communications (50%)

  • Provide 1st level user support to Omega staff for all software and hardware related issues and keep the business informed on the status of outstanding issues
  • Liaise with Bangalore Support for issues related to technology requirements, support, problem resolution, upgrade and maintenance of system.
  • Ensure all problems are logged with appropriate levels of supporting documentation.
  • Provide technical support for all standalone systems.

Risk Management and compliance (30%)

  • Ensure the safety and security of all computer and telecommunications equipment in the Data Centre/ Communications room by diligent execution of daily physical checks
  • Adhere and comply with the overall Omega compliance process.
  • Ensure local processes are compliant to relevant group policies.

Reporting and Documentation (20%)

  • Communicate timely status reports to the IT Manager/DGM-IT  as required.
  • Track all IT assets and inventory, both hardware and software assets
  • Ensure up to date systems documentation

SKILL SET:

  • Minimum 1 year of work experience in a technical support position
  • Analytical and problem solving skills
  • Good communication (both verbal and written) skills
  • Superior customer service and support skills

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