Sales Support Specialist

Full time: Weekdays (40hours/week)

Working Time Schedule:  10:00 AM - 7:00 PM AEST | 7:00 AM - 4:00 PM PHT

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

About the Company:

Our client is a leading Australian company specializing in electrical commodity products and manufacturing control panels for pump and motor applications. With a strong commitment to quality and customer satisfaction, they are a key player in the smoke alarm distribution market.

About the Role:

This individual should be detail orientated with an excellent phone manner and ability to understand the customers needs.

Key Responsibilities:

Quotation & Order Processing and follow up:

• Accurately process customer orders and collaborate with the sales team to ensure seamless order fulfillment.
• Following up with customers to ensure all leads are nurtured, converted, and any outstanding questions or concerns are fully addressed.

Sales Representative Support:

• Arrange all travel logistics for BDMs, including accommodation, flights, and hire cars, ensuring that each representative is well-prepared for client visits.

Preparation of Sales Materials:

• Coordinate the setup of sample products, catalogues, and supporting materials ahead of each appointment, ensuring BDMs have everything needed to make a strong impression.

Sales Data Management:

• Compile and organise daily sales data, leads, and reports to assist the sales team in tracking performance and identifying growth opportunities.

Customer Account Support:

• Maintain customer accounts, assist with enquiries, and troubleshoot issues related to orders and account statuses to ensure a seamless experience.

CRM Management:

• Maintain and update the CRM system with relevant data, sales guides, and reports to support BDMs in tracking client interactions and follow-ups.

Scheduling and Coordination:

• Schedule customer meetings and ensure timely communication, assisting the sales team in maintaining a well-organised appointment calendar.

Product and Service Knowledge:

• Develop a comprehensive understanding of the company's products and services to assist with customer enquiries and facilitate the sales process effectively.

Administrative Support:

• Manage various administrative tasks, including data entry, filing reports, and maintaining documents to ensure efficient internal processes

Order Management:

• Expedite urgent requests and update sales orders as needed, coordinating with relevant departments to meet customer needs promptly

Qualfications:

• Minimum 2-4 years of experience in a Sales Support, Sales Coordinator, or Administrative Assistant role, preferably within a product-based or B2B environment.
• Proven experience in processing customer orders, preparing quotations, and supporting sales professionals (BDMs or Sales Reps) with logistical and operational needs.
• Experience working in a role that requires CRM management, data tracking, and customer account maintenance.

Technical Skills:

• Proficiency in Microsoft Office Suite, especially Excel (for compiling and organising sales data) and Word/PowerPoint (for preparing sales materials).
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) for managing customer information, sales pipelines, and reporting.
• Comfortable using online tools and platforms for scheduling meetings, managing calendars, and coordinating travel arrangements.

Sales and Customer Service Skills:

• Strong understanding of sales processes, including lead follow-up, quoting, order entry, and customer onboarding.
• Ability to support Business Development Managers (BDMs) through travel coordination, meeting preparation, and appointment scheduling.
• Demonstrated ability to troubleshoot customer account and order issues, with a focus on resolution and customer satisfaction.

Organisational and Administrative Competence:

• Exceptional attention to detail with a strong ability to manage multiple tasks and prioritise effectively in a dynamic environment.
• Skilled in preparing, managing, and maintaining sales documentation, reports, and internal records.
• Experience managing sample products, sales kits, catalogues, and other marketing materials in preparation for sales presentations.