ERP Support Specialist

2 days ago

Manila, National Capital Region, Philippines Satellite Office Full time ₱1,500,000 - ₱3,000,000 per year

ERP SUPPORT SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide

WHAT IS AN ERP SUPPORT SPECIALIST?

Our awesome client, a leading cosmetics and skincare brand based in Australia is looking for an L2 ERP Support Specialist to be part of their team

  • We are looking for a Level 2 ERP Support Specialist to provide functional support across key business operations, including Manufacturing, Warehouse, and Finance. The ideal candidate will have a strong background in Sales and Distribution within an ERP environment and the ability to collaborate effectively with end-users and stakeholders.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Provide Level 2 ERP functional support to end-users across Manufacturing, Warehouse, and Finance operations.
  • Troubleshoot and resolve ERP-related issues, escalating complex cases as needed.
  • Communicate effectively with stakeholders and users to clarify requirements and provide timely updates.
  • Support Sales and Distribution processes within the ERP system.
  • Collaborate with technical teams to assist with ERP integrations and enhancements.
  • Perform data analysis and basic troubleshooting using SQL (no scripting required).
  • Document solutions, workflows, and known issues to improve team knowledge sharing.
  • Actively participate in process improvement and system optimization initiatives.

WHAT ARE WE LOOKINGFOR?

  • Over 1 year of experience, providing support across Manufacturing, Warehouse, and Finance operations
  • Industry background in warehouse or sales and distribution is essential.
  • 3–4 years of experience in ERP integrations and functional support, with the potential to be trained for Level 3 support.
  • Proficient in JDE functionalities, capable of identifying and resolving system issues.
  • Experienced in Level 2 support, effectively communicating with end-users and stakeholders; basic SQL knowledge is required (no scripting).
  • Proactive, coachable, and analytical, with strong problem-solving skills and the ability to reverse-engineer solutions independently.
  • JDE experience in Sales and Distribution is highly preferred, though ERP expertise in SAP, Oracle, or other broad systems is also considered transferable.

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