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Property Management Administrator
2 weeks ago
The Property Management Administration Professional ("PMA") is responsible for supporting
the Property Management team in the day-to-day operations of a portfolio of properties. This
includes (but not limited to) resident communications, research, data integrity, tracking and
monitoring of compliance items, and litigation activities. The PMA assists Property
Management with maintaining data sets, reporting, resident communication and a multitude of
other administrative tasks required to ensure smooth operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure that Yardi and other databases of record are accurate and up to date, including
annual audits of all resident records.
Processing of move-out tasks in Yardi & Drive
Respond to Resident concerns and requests for information as assigned.
Prepare company approved notices to be posted at properties.
Ensure tracking and completion of new Resident Manager training.
Track, triage, monitor and assist in resolving Complaints and Notice of Violations with
the Department of Building Inspections (DBI) to ensure timely abatement with guidance
from RPM.
Responsible for calculating, negotiating, and issuing resident rent credits.
Assist with document preparation related to settlement conferences and other legal
proceedings as needed.
Assist with quarterly reporting requirements and monthly financial review process.
Assist in preparation of lender required questionnaires and other reporting
requirements.
Coordinate property tours: Scheduling, routes, notifications, inspections and access.
Coordinate Town Hall Meetings and attend as needed
Maintain current certifications and Service Agreements at properties
Communicate with Regional Property Managers regarding operational issues, proposals,
work orders, Resident Managers, etc.
Process check requests and Resident Manager reimbursements
Other duties as assigned.
SKILLS AND ABILITIES
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Yardi, Google Docs and
Smartsheet
Able to multi-task and problem solve in fast-paced environment
Well-organized with great written communication skills
Ability to utilize AI software
QUALIFICATIONS
High school diploma or equivalent required; college degree preferred
2-4 years of experience of administrative or industry related experience required
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use office
equipment such as computers and copiers, to use hands and fingers operate tools or
controls, and reach with hands and arms. The employee is frequently required to talk
and hear.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to the job.
