Customer Service Representative

2 days ago

Cebu City, Central Visayas, Philippines CEBU NEW WAVE RECRUITMENT, INC. Full time

About the Role

We are seeking a talented and personable Customer Service Representative to join our dynamic team at CEBU NEW WAVE RECRUITMENT, INC.'. This full-time position is based in Cebu City, Cebu and will play a crucial role in providing exceptional customer service and support to our valued clients.

What You'll Be Doing

  • Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  • Resolving customer issues efficiently and effectively, ensuring a positive customer experience
  • Maintaining accurate records and documentation of all customer interactions
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Collaborating with cross-functional teams to enhance the overall customer experience
  • Adhering to all company policies, procedures, and quality standards

What We're Looking For

  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking skills, with the ability to think creatively to resolve customer issues
  • Proven experience in a customer service or call centre role, preferably in the call centre and customer service industry
  • Proficiency in using computer systems and software, including CRM tools
  • Ability to work well under pressure and multitask effectively
  • A commitment to providing exceptional customer service and a genuine passion for helping others

What We Offer

At CEBU NEW WAVE RECRUITMENT, INC.', we are committed to creating a supportive and inclusive work environment that enables our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth. Our team-oriented culture and focus on work-life balance make us a great place to work.

About Us

CEBU NEW WAVE RECRUITMENT, INC.' is a leading provider of call centre and customer service solutions in Cebu City, Cebu. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional service to our clients and their customers. Our talented team of professionals is dedicated to achieving excellence in everything we do.

Apply now to join our team and be a part of our exciting journey

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