
Collection and Retention Specialist
4 days ago
Retention & Cancellation Specialist
This position requires a Retention & Cancellation Specialist for a Full-Time position in Manila under a Hybrid Model. The role involves handling inbound cancellation requests from customers in the NBN and Telco industry. Must-have qualifications include 1-2 years of experience in outbound sales, telemarketing, or a similar role, along with handling inbound calls from customers seeking to cancel their service. Preferred qualifications include experience with CRM and call centre systems. Responsibilities include diagnosing reasons for dissatisfaction, offering appropriate solutions, applying tailored retention strategies, meeting retention KPIs, and contributing feedback for process improvement. The ideal candidate will have proven experience in telecommunications customer service, strong communication skills, objection-handling abilities, resilience, and the capacity to work in a fast-paced, KPI-driven environment.
Required Skills
NBN
Telco experience
Must Have
1-2 years of experience in outbound sales, telemarketing, or a similar role.
Handle inbound calls from customers seeking to cancel their service.
Preferrences
- Experience with CRM and call centre systems
Job Type: Full-time
Work Location: In person
-
Collection Specialist
2 weeks ago
Ortigas, Philippines JOB CONNECT RESOURCES INC. Full time ₱15,000 - ₱30,000 per yearA Collections Specialist manages and collects overdue customer payments by contacting debtors, negotiating payment plans, resolving disputes, and maintaining accurate records of all activities.Key ResponsibilitiesContacting Debtors:Reach out to customers via phone, email, or other channels to address overdue accounts and understand the reasons for...
-
Collection Specialist
1 week ago
Ortigas, Philippines Richland United Solutions Inc. Full time ₱250,000 - ₱500,000 per yearRichland United Solutions Inc. is in need of a Collection Specialist who will be responsible for monitoring accounts receivable, ensuring timely collection of payments, and maintaining professional client relationships. The role requires strong communication skills, attention to detail, and the ability to negotiate effectively with clients while achieving...
-
Collections Specialist
1 week ago
Ortigas, Philippines High Tech Smart Solution Full time ₱144,000 - ₱192,000 per yearWe are looking for a Collections Specialist to join our team Your role is to contact customers, remind them about their payments, and help arrange payment plans in a professional and respectful way.What You'll DoCall or message customers with overdue accountsNegotiate payment plans politely and clearlyKeep records of collections and paymentsWork with the...
-
Collections Specialist
2 weeks ago
Ortigas, Philippines Hi-Tech Smart Solutions, Inc. Full time ₱144,000 - ₱240,000 per yearWe're Hiring: Collections Specialist (Day Shift)What you'll do:Monitor accounts with outstanding debtsContact customers to arrange paymentsNegotiate repayment plans in a professional wayKeep records of collections activitiesWork with the team to meet targetsWhat we're looking for: Good communication skills Confident in negotiating and problem-solving...
-
Collection Specialist
1 week ago
Ortigas, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱228,000 - ₱264,000 per yearURGENT HIRING 1 DAY PROCESS ONLY (VIRTUAL PROCESS)PURE DAYSHIFT Earn upto 22,000 Work Onsite Ortigas SiteGood to Excellent communication skillsCollege Graduate of any Financial courses NO BPO experience neededAt least 6 mos CCE international accountOr atleast 6 months collections/sales/billing experience (Local or international experience)Must have an...
-
Collection Team Leader
2 weeks ago
Ortigas, Philippines Richland United Solutions Inc. Full time ₱264,000 - ₱300,000 per yearWe are looking for a motivated and experienced Collection Specialist Team Leader to oversee our collection team and ensure efficient recovery of outstanding accounts. The role involves leading, guiding, and supporting a team of collection specialists while maintaining excellent customer relationships and achieving collection targets.Job Type: Full-timePay:...
-
Collections Specialist
1 week ago
Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱25,000 - ₱40,000 per yearBe part of our pioneering team and grow with a global lending company that values innovation, teamwork, and career development. We are looking for 10 Collections Specialists who are ready to take on this exciting opportunity and make an impact from day one.Job Key ResponsibilitiesHandle collections for B2C and/or B2B finance/loan accounts.Manage overdue...
-
Collection Specialist
2 weeks ago
Ortigas, Philippines Cycle Financing Corporation Full time ₱900,000 - ₱1,200,000 per yearQUALIFICATION:College LevelWith at least 1 year of relevant experience in the same field, such as collections, customer service, or financial services.Must have knowledge of collection processes, loan and payment transactions, customer handling, and compliance requirementsCan speak and understand basic English. Can convince and handle clients professionally...
-
Collection Officer
2 weeks ago
Ortigas, Philippines House of Franchise Inc. Full time ₱900,000 - ₱1,200,000 per yearThis role requires strong leadership, analytical, and communications kills, with a focus on achieving Key Performance Indicators (KPI's) and Key Result Areas (KRA's). The supervisor will monitor team performance, identify areas for improvement, and implement strategies to maximize collection rates while maintaining compliance with all relevant...
-
Collection Specialist
4 days ago
Ortigas, Philippines CORE HR Business Solutions, Inc. Full time ₱182 per yearTele Collectors are responsible for reminding and collecting loan payment from the clients via phone call. To educate the clients about the collection process, procedures, policies and explain about penalties. To monitor assigned accounts. And other related tasks assigned by the Immediate Head/Management.Job Types: Full-time, PermanentPay: From Php15,116.25...