Collection and Retention Specialist

4 days ago


Ortigas, Philippines Outposter Full time ₱40,000 - ₱60,000 per year

Retention & Cancellation Specialist

This position requires a Retention & Cancellation Specialist for a Full-Time position in Manila under a Hybrid Model. The role involves handling inbound cancellation requests from customers in the NBN and Telco industry. Must-have qualifications include 1-2 years of experience in outbound sales, telemarketing, or a similar role, along with handling inbound calls from customers seeking to cancel their service. Preferred qualifications include experience with CRM and call centre systems. Responsibilities include diagnosing reasons for dissatisfaction, offering appropriate solutions, applying tailored retention strategies, meeting retention KPIs, and contributing feedback for process improvement. The ideal candidate will have proven experience in telecommunications customer service, strong communication skills, objection-handling abilities, resilience, and the capacity to work in a fast-paced, KPI-driven environment.

Required Skills

  • NBN

  • Telco experience

Must Have

  • 1-2 years of experience in outbound sales, telemarketing, or a similar role.

  • Handle inbound calls from customers seeking to cancel their service.

Preferrences

  • Experience with CRM and call centre systems

Job Type: Full-time

Work Location: In person


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