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Customer Service Representative
2 weeks ago
We are seeking an exceptional Customer Service Representative to join our dynamic team in Davao City. In this full-time role, you will be the face of our company, providing outstanding customer service and support to our valued clients.
What you'll be doing
- Handling inbound customer inquiries via phone, email, and chat
- Providing friendly, knowledgeable, and efficient assistance to resolve customer issues
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve customer satisfaction and suggest process improvements
- Collaborating with cross-functional teams to ensure seamless service delivery
What we're looking for
- Excellent communication and interpersonal skills with a customer-centric approach
- Strong problem-solving and critical thinking abilities to handle complex inquiries
- Proficient in using customer service software and technology
- Ability to work in a fast-paced environment and remain calm under pressure
- Prior experience in a customer service or call centre role is preferred
If you're ready to embark on a rewarding career in customer service, we encourage you to apply now.
