Customer Service Representative

2 weeks ago

Davao City, Davao, Philippines SPlace Full time ₱6,240 per year

Job Description:

  • Voice Support: Handle inbound calls professionally, addressing customer queries, providing information, and resolving issues with a customer-centric approach.
  • Non-Voice Support: Respond to customer inquiries via email, chat, or other written communication channels, ensuring accuracy and timeliness in every interaction.
  • Multitasking: Seamlessly switch between voice and non-voice support channels to maximize efficiency and maintain high service standards.
  • Documentation: Accurately record customer interactions and details in our system, maintaining comprehensive records for future reference.
  • Problem Resolution: Identify and escalate complex issues to appropriate teams for resolution while striving for first-contact resolution whenever possible.

Requirements:

  • Excellent Communication Skills: Strong verbal communication for voice interactions and impeccable written communication for non-voice channels.
  • Customer-Centric Mindset: Genuine passion for providing exceptional customer service and the ability to adapt your communication style to suit different channels.
  • Adaptability: Comfortable transitioning between voice and non-voice tasks, demonstrating flexibility in response to business needs.
  • Problem-Solving Skills: Proven ability to analyze information, identify issues, and provide effective solutions across both voice and non-voice contexts.
  • Team Collaboration: Work collaboratively with team members, sharing insights and best practices to enhance overall service delivery.
  • Tech-Savvy: Basic proficiency in using customer service software, CRM systems, and relevant tools for both voice and non-voice support.
  • Previous Customer Service Experience: Prior experience in a customer service or contact center role, handling both voice and non-voice channels, is advantageous.
  • Flexibility in Work Hours: Willingness to work in shifts, including evenings and weekends, as required by the hybrid campaign's operational needs.

Job Types: Full-time, Permanent

Pay: Php150.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

  • Davao City (Davao del Sur): Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Preferred)

Work Location: In person

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