Customer Service Representative

2 weeks ago

Davao City, Davao, Philippines SPlace Full time ₱6,240 per year

Job Description:

  • Voice Support: Handle inbound calls professionally, addressing customer queries, providing information, and resolving issues with a customer-centric approach.
  • Non-Voice Support: Respond to customer inquiries via email, chat, or other written communication channels, ensuring accuracy and timeliness in every interaction.
  • Multitasking: Seamlessly switch between voice and non-voice support channels to maximize efficiency and maintain high service standards.
  • Documentation: Accurately record customer interactions and details in our system, maintaining comprehensive records for future reference.
  • Problem Resolution: Identify and escalate complex issues to appropriate teams for resolution while striving for first-contact resolution whenever possible.

Requirements:

  • Excellent Communication Skills: Strong verbal communication for voice interactions and impeccable written communication for non-voice channels.
  • Customer-Centric Mindset: Genuine passion for providing exceptional customer service and the ability to adapt your communication style to suit different channels.
  • Adaptability: Comfortable transitioning between voice and non-voice tasks, demonstrating flexibility in response to business needs.
  • Problem-Solving Skills: Proven ability to analyze information, identify issues, and provide effective solutions across both voice and non-voice contexts.
  • Team Collaboration: Work collaboratively with team members, sharing insights and best practices to enhance overall service delivery.
  • Tech-Savvy: Basic proficiency in using customer service software, CRM systems, and relevant tools for both voice and non-voice support.
  • Previous Customer Service Experience: Prior experience in a customer service or contact center role, handling both voice and non-voice channels, is advantageous.
  • Flexibility in Work Hours: Willingness to work in shifts, including evenings and weekends, as required by the hybrid campaign's operational needs.

Job Types: Full-time, Permanent

Pay: Php150.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

  • Davao City (Davao del Sur): Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    3 weeks ago

    Davao City, Davao, Philippines Fair Trade Outsourcing Full time

    JOB PURPOSECustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs)...

  • Customer Service Representative

    4 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Talent Outsourcing Channel is currently seeking highly motivated and skilled individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a critical role in providing exceptional service and support to our valued clients.As a Customer Service Representative, you will be responsible for addressing...

  • Customer Service Representative

    3 weeks ago

    Davao City, Davao, Philippines FTO Full time

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs)...

  • Customer Service Representative

    3 weeks ago

    Davao City, Davao, Philippines FTO Full time

    OverviewJOB PURPOSECustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱3,000 - ₱3,500

    Customer Service Representative RoleWe are seeking a dedicated customer service representative to provide exceptional support as a level 1 representative in a call center environment.Key Responsibilities:Provide timely and effective solutions to customer inquiries via phone, email, and chat.Offer personalized support to customers, ensuring their needs are...

  • Customer Service Representative

    6 days ago

    Davao City, Davao, Philippines beBeeCustomer Full time $7,200 - $14,400

    Job OverviewWe are seeking a skilled customer service representative to join our team. This role requires excellent communication and problem-solving skills, as well as the ability to multitask and work independently.The ideal candidate will be responsible for handling inbound calls, answering inquiries, and booking appointments on behalf of clients. A...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time $104,000 - $130,878 per year

    Join our dynamic team at Telco Davao as a Customer Service Representative, where fresh high school and senior high school graduates are warmly welcomed No prior experience? No problem We're looking for enthusiastic individuals eager to kickstart their careers in the telecommunications industry. In this role, you'll be the friendly voice assisting customers...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent hiring for Customer Service Representative to start ASAPLocation/Work set-up: Davao/ Work onsiteSkills Needed: Excellent English communication skillsSalary Range Offer: 13,000 up to 18,000DutiesInteract with customers to address their concerns, answer their questions and assist them with their needs.A customer service representative will often answer...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱190,000 - ₱200,000 per year

    WAVE 1 - RAMP HIRING | PIONEERINGCustomer Service Representative (Voice & Non-Voice)Start Date: September ClassSite: Abreeza Davao CityJoin our growing team and experience real career growth and work-life balance.We are actively hiring for Customer Service Representatives to support our chat and voice operations. If you have a passion for providing excellent...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our restaurant.About the RoleThe Customer Service Representative will be responsible for handling customer inquiries, resolving...