Customer Service Representative

4 days ago

Davao City, Davao, Philippines DigiDesk Full time

We are hiring Customer Service Representatives to join the growing team of a valued call center client based in Davao City. This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.

If you're looking to start or grow your career in the BPO industry, this is your chance to build a stable and meaningful path in customer service.

Key Responsibilities
  • Handle inbound calls from customers
  • Provide accurate, empathetic, and efficient assistance tailored to each campaign's requirements.
  • Document all customer interactions clearly and accurately in the system.
  • Maintain professionalism and excellent customer service in every interaction.
  • Meet performance metrics including quality scores, attendance, and customer satisfaction.
Qualifications
  • Senior High School graduate or equivalent; college undergraduates are welcome to apply.
  • Strong command of the English language, both spoken and written.
  • BPO experience is an advantage but not required — fresh graduates are welcome.
  • Willing to work on-site and on shifting schedules, including weekends and holidays.
What's in It for You
  • Competitive salary package and performance incentives
  • Paid training specific to the assigned account
  • Healthcare and government-mandated benefits
  • Supportive work environment and career development opportunities
  • Immediate hiring and onboarding process

Apply now through Digidesk and let's fast-track your career in customer service


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