Forecasting & Capacity Planning Analyst
2 days ago
*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*
*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*
Curious? Join the Insite Journey
This is a remote role for individuals who currently reside in the Philippines
Are you a good fit for our team? Insite's purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together
The Forecasting & Capacity Planning Analyst will support the Workforce Management team by building, updating, and managing short and long term forecasts, capacity planning, and completing data analysis using Excel and other data tools. You will play a crucial role in collecting and interpreting complex workforce data to develop and maintain comprehensive forecasts, capacity plans, reports, and dashboards. The Forecasting & Capacity Planning Analyst will think outside of the box and provide expert recommendations on next steps based on the data story available.
How you can be Exceptional in this role:
Perform the creation, real-time updates, and short and long-term forecasting with accuracy, and expertiseManage own performance with minimal supervisionBe curious and creative with data, the process, and the business of operations to learn, discover new insights, and contributeDig in and analyze data and processes using critical thinking to recommend improvements for the client and define a clear path for improvement with return-on-investment calculationsCommunicates verbally, written, and remotely at a high levelHow you will help us Succeed together:
A minimum of 3-years experience within a contact center Workforce Management environmentExpertise creating, updating, and explaining short and long term forecasts and capacity plansStrong analytical and organizational skillsHow you can Stand out:
Expertise utilizing PowerBIStrong Microsoft Office product proficiency (PowerPoint and Excel: experience using pivot tables, formulas, etc.) Experience with ACD WFM systems like NICE CXone, NICE IEX, Genesys, Five9, OR CalabrioIntermediate knowledge of call center management and all related calculations
Equal Opportunity Employer M/F/D/V
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