Capacity Analyst

About Datacom Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we maintain a dynamic, agile, small‑business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. At Datacom you’ll be recognised and valued for your contributions. We’re growing year on year and provide stability, career opportunity and a collegial, agile, flat‑structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill‑out spaces, flexi‑hours and professional development courses. Role Overview The Capacity Analyst is responsible for assisting the Capacity Manager to ensure there is adequate IT capacity to meet required levels of service. This role involves conducting capacity analysis and reporting for client infrastructure systems, servers, databases, storage systems, datacenter space and other services. The Capacity Analyst is responsible for (but not limited to): Facilitate data collection, consolidation and quality assurance of data for capacity reporting. Ensure the data collection process is streamlined and reviewed for improvements. Provide capacity reports timely, with accurate reporting of all capacity related issues to key stakeholders and clients. Perform basic analysis on capacity data. Follow‑up with internal teams regarding capacity requests. Assist the Capacity Managers with data collections and analyses, and other tasks as required. Manage client requests for information or adhoc reports. Ensure that the client’s services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner. Take reasonable care that their actions (or inactions) do not harm the health and safety of self or others. Report all incidents, hazards or unsafe work practices as per Datacom policy. What You’ll Bring Basic understanding of IT architecture, including desktop hardware, enterprise applications, databases, storage, servers and networks. Knowledge of various software and performance monitoring techniques. ITSM framework and process knowledge for Capacity Management function and allied processes, including Change and Problem Management. Demonstrated knowledge of appropriate Capacity Management toolsets. Demonstratable experience of reporting of capacity issues. Proven background of capacity analysis. Benefits Our office is at BGC Taguig and we have a hybrid work setup (twice a week) with a flexible work schedule. We promote work‑life balance and provide an APAC focus with no graveyard shifts. We also provide exciting perks such as spotter fees, HMO with free four dependents, leave credits, performance bonuses, and a work‑life balance environment. Why Join Us? As one of Australasia’s IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people‑first culture is palpable – you’ll feel it the moment you walk through our doors. We offer an array of perks, from vibrant social events to serene chill‑out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you’ll grow your career, connect deeply with peers, and bring your true self to work every day. Equal Opportunity Statement Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation. Application Questions Your application will include the following questions: Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity? How many years of experience in Capacity Management? How many years of experience as Capacity Analyst? Any experience working in ITSM Process? Any knowledge with ITIL? Are you ITIL v4 Certified? What is the Capacity Management toolset you experienced using? Any experience in PowerBI Reporting? What’s your current salary? What’s your expected salary? What’s your notice period? Are you able to work at BGC Taguig? Are you able to work on a hybrid work setup (twice a week)? #J-18808-Ljbffr