Junior Loan Servicer

Supporting Borrowers, Strengthening Trust

Deliver outstanding service, guide borrowers with care, and play a vital role in loan management. Build a rewarding global career in loan servicing while maintaining balance in your personal life. This role offers international opportunity to make your mark in financial services without leaving the Philippines. Enjoy nights dedicated to your career, with your days and weekends free to focus on the things that matter most.

Job Description

As a Junior Loan Servicer, you will provide exceptional borrower support through calls and omnichannel tools, handle inquiries, assist with payments, and ensure compliance with loan servicing policies while maintaining accurate records and delivering a positive customer experience.

Job Overview

Employment type: Full-time

Shift: Night Shift

Work setup: Onsite, Ortigas

Salary: PHP 40,000 to PHP 50,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3-5 years of experience in loan servicing, preferably in a team leader or SME capacity
• Strong customer service skills with a demonstrated ability to handle inquiries and concerns professionally and empathetically
• Excellent communication skills, both verbal and written, with the ability to explain complex information clearly
• Proven ability to work independently and as part of a team in a fast-paced environment
• Tech-savvy with a high level of proficiency in using software applications, including AI-implemented omnichannel solutions
• Detail-oriented with exceptional organizational and multitasking abilities

Your Daily Tasks

• Provide outstanding customer service by addressing borrower inquiries, concerns, and requests promptly and effectively
• Engage with borrowers via inbound and outbound calls to assist with loan servicing inquiries
• Occasionally make outbound calls for 15 days past due payments, focusing on assisting borrowers rather than engaging in collections activities
• Proactively contact borrowers nearing the end of their loan cycle to discuss payment arrangements and options for loan payoff
• Utilize AI-implemented omnichannel solutions to efficiently handle customer interactions and manage loan servicing processes
• Maintain accurate and detailed records of borrower interactions and update loan servicing systems accordingly
• Collaborate with internal teams to resolve complex borrower issues or escalations in a timely manner
• Stay up to date with loan servicing policies, procedures, and regulations to ensure compliance and provide accurate information to borrowers
• Continuously seek opportunities to improve the customer experience and enhance loan servicing processes

About the Client

Reimagining Lending with Innovation and Care

Our client is a forward-thinking financial services provider committed to transforming loan management through technology and customer-first practices. With AI-powered solutions and a dedication to creating positive borrower experiences, they make financial processes simpler, smarter, and more human. Joining their team means being part of a company reshaping how people experience lending.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra