Billing and Support Specialist

Job Highlights:

• Work from Home
• Equipment Provided
• Dynamic Environment
• Midshift Schedule: 5 PM to 2 AM

Job Responsibilities:

A. Primary Role: Billing Specialist
(Performed daily, weekly, or by request)

• Generate and prepare reports based on requested data for administrative and client use
• Ensure that client and project records are kept complete, updated, and organized
• Perform credit control procedures and follow up with customers on outstanding invoices as required
• Independently address billing inquiries from customers
• Perform review of partner billings and invoices; highlight discrepancies and resolve
• Create and maintain accurate accounting records for A/P and A/R transactions
• Perform bill processing requests from the AR/AP Team
• Work with teams in various countries (India, NY, Philippines). Those countries will have a stake in the invoice details and accuracy.
• Monitor billing mailbox and communication channels (email, Dialpad)
• Track AR aging and prepare weekly aging status reports
• Code and process approved bills in and QuickBooks Online
• Coordinate weekly checkpoints with the team

B. Secondary Role: 1099 Support
(Performed Annually: 3rd Week of November to 2nd Week of March)

• Support the 1099 processing cycle under the direction of the lead.
• Review and monitor the 1099 request tracker daily
• Send initial and follow-up communications (email, calls, voicemails) collect W-9 forms, and missing data
• Upload validated W-9 forms to Track1099 and ensure accuracy
• Maintain clear documentation of communication history and request status
• Coordinate with assigned Account Associates for exceptions and inquiries
• Submit daily progress reports and compliance statistics
• Ensure confidentiality and correct handling of taxpayer information
• Support final compliance checks prior to submission.

C.
Secondary Role: Junior Quality Assurance (QA)
*(Performed based on project schedule and workload)*

1. Test Planning & Design

2. Understand systems under test and upcoming enhancements

3. Assist in preparing test cases, test data, and defining test coverage strategy.

4. Test Execution

5. Perform structured and exploratory testing as guided by senior QA members.

6. Defect Management

7. Document bugs clearly with accurate reproduction steps

8. Collaborate with developers and QA leads for prompt resolution.

9. Agility & Adaptability

10. Adapt to shifting priorities and support cross-functional or ad hoc tasks as needed, such as but not limited to data validation, documentation, research, or other QA-related activities.

Qualifications:

• Bachelor's Degree in Accountancy/Business or related courses
• Experience in
  billing operations, AR/AP, or finance administration
• Familiarity with billing and accounting platforms such as
  , QuickBooks Online, or similar systems
• Strong client communication skills via calls and emails,
  with proven experience in managing inquiries, follow-through, and driving timely resolutions
• Agile mindset -
  comfortable shifting between billing, reporting, and ad hoc support tasks based on operational priorities
• Self-driven and accountable, able to work with minimal supervision while maintaining transparency in progress and challenges
• Good time management to handle seasonal workload spikes
• Able to handle sensitive information confidentially
• Analytical and problem-solving orientation, capable of identifying data gaps, billing discrepancies, or process inefficiencies
• Amenable to work in mid shift schedule:
  Mon-Fri, 5:00 PM to 2:00 AM
• Preferably residing near or in Metro Manila
• Preferably can start ASAP

Benefits:

• Government Mandated Benefits
• Guaranteed 13th month pay
• HMO and Dental Coverage with one (1) dependent
• Semi-annual Performance Bonus
• Php 5,000 Annual Medical Reimbursement
• Php 5,000 Annual Emergency Assistance
• Php 5,000 Employee Referral Bonus
• Company Cash Advance
• 10 paid Vacation Leaves
• 10 paid Sick leaves/Emergency leaves
• Annual Anniversary Bonus (starting from the 5th year of employment)
• Annual Career Progression Opportunities or Potential for Promotion
• Wedding gift (upon marriage)
• Newborn gift (upon childbirth)
• Birthday treats (free meals)
• Employee Wellness and Events including remote work from Baguio, summer outings, team building events, gatherings, and a year-end party.