Billing Analyst

Job Title: Analyst, Billing
Why you'll love Softchoice:
We are a technology company that equips organizations to be agile and innovative, and for their people
to be productive, creative and happier at work. That means moving them to the cloud, helping them
build the workplace of tomorrow, and enabling them to make smarter decisions about their technology
portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.
We stand proudly for our people and support their success through career development and
advancement. We are recognized and respected for our culture of inclusion and belonging, continuously
striving to do what's good for our people and communities.
 
The impact you will have:
 
Responsible for day-to-day administrative billing needs. Support AR function and customer billing
needs by providing timely and accurate invoicing requests including credit rebills, adjustments and
ongoing account reconciliation and sales support. Ensure reliability and consistency in custom invoice
creation relative to business practices. Ensure order entry processes have enough controls and flexibility
to produce accurate and timely invoices to customers. Responsible for adhoc and system billing. Ensure
smooth-end-to-end process of billing needs –from system-generated credit/rebills and adjustments to
internal manual billing requirements. Work with Manager, Billing Operations and team to accurately
track and flag issues around order entry processes, ensuring enough controls and flexibility to produce
accurate and timely invoices to our customers. Daily interactions with internal customers through
telephone, email, office communicator messenger and on-site. Occasional interaction with external
customers primarily via email. 
 
 What you'll do:
 
 Analyze billing requests to ensure fit with company policies and procedures 
 Complete billing requests system for internal customer requests including Sales, AR and Credit 
 Consolidate invoices, change bill to account address, add pertinent information, bill to match
customer PO, pre-invoicing, indicate extended terms when provided by Credit Team, currency
exchange, split invoicing and correct taxes based on credit or debit tax adjustment processed by
tax team 
 Review, define and resolve issues for internal clients relating to billing 
 Collaborate with peers and superiors including Supervisors, Managers, Branch Managers,
Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues 
 Educate internal customers on policies and procedures to ensure customers are given accurate
information 
 Participate in conference calls with sales for customer enquiries and to ensure customer
satisfaction with billing systems 
 Identify and address areas of improvement on processes and procedures 
 Participate in departmental adhoc projects where customer service or process issues arise 
 Maintain all other adhoc billing requests 
 Assist team members in billing operation functions 

What you'll bring to the table: 
 
 Post-secondary education in accounting or a related business curriculum obtained at community
college or one or more professional designations 
 Up to 3 years of working experience in billing 
 Basic understanding of accounting principles 
 Demonstrated ability to problem solve 
 Demonstrated superior organizational skills 
 Able to work independently with minimal managerial input 
 Receptive, detail oriented, sensitivity when engaging in potential issues, data input, and data
recording 
 Consistent demonstration of initiative, positive attitude, professional mannerisms and
commitment to personal, team and company goals 
 Very good knowledge of Excel essential 
Not sure if you qualify? Think about applying anyway:
 
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace
experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in
employment, looking to transition and take the next step in your career, we are excited to learn more about
you and encourage you to apply.

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