Technical Support

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. 

Why ERNI is the Perfect Place for You:  

• International Exposure: Work with global clients on cutting-edge projects.

• Inclusive Culture: Thrive in a collaborative and diverse work environment.

• Career Development: Enjoy continuous learning and professional growth opportunities.

Perks and Benefits: 

• Career Stability: Enjoy a stable career path with ample project opportunities.

• Skill Enhancement: Access free training and certifications.

• Wedding Gift: To celebrate your special day.

• Baby Basket: To welcome your newborn to the ERNI family.

• Fruit Basket: Boost of vitamins during hospitalization.

• Office Perks: Enjoy free snacks and coffee.

Growth and Opportunities: 

• Free Training: Advance your skills through technical and non-technical training.

• Challenging Projects: Engage in complex software projects across MedTech, Industry,
Finance, and Transportation.

• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.

• Recognition and Advancement: Receive acknowledgment for your efforts and
opportunities for promotion.

• Open Communication: Experience transparency and value your input in our culture.

Flexibility: 

• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

Events: 

• Connect and Celebrate: Participate in a variety of events including leisure, summer,
family, social, and year-end gatherings.

What are our wishes: 

Qualifications:

• Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.
• A minimum of 3-5 years' proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups
• Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.
• System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.
• Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.
• Knowledge of ITIL frameworks and experience in a regulated enterprise setting.
• Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.
• Exceptional verbal and written communications skills, with the ability to convey technical concepts to diverse audiences.
• Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.
• Strong analytical abilities, with a knack for identifying improvements and making data driven recommendations.

How can you contribute to the team?

Key Responsibilities

• Manage daily operations related to backup and storage systems.
• Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.
• Offer intermediate-level support for the organization's enterprise backup and storage systems.
• Coordinate backup and storage support activities with other IT support levels within the department.
• Promptly escalate significant enterprise backup and storage issues to relevant team members.
• Engage with external vendors for hardware and application support when required.
• Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.
•  Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.
• Create and update documentation for backup and storage procedures, including inventory management.
• Conduct capacity planning and performance assessments for the backup and storage infrastructure.
• Undertake other tasks as directed by supervisors.