Customer success manager(Remote)

2 weeks ago

Manila, National Capital Region, Philippines Kels global ventures Full time ₱1,680,000 - ₱1,800,000 per year

Work Set Up: Work From Home

Salary Package: 145, ,000

Candidates from the Philippines, Japan, India, and Malaysia are accepted.

Language Proficiency:

  • Japanese - N1
  • English – B2

Minimum Skill Requirements:

  • At least 1-2 years B2B/Account Management experience
  • Account Management Experience
  • Experience providing multi-channel support preferred (phone, chat, email, web etc.)
  • Able to manage own accounts thru video conferencing and emails etc
  • Knowledgeable in CRM tools (preferred)

KEY RESPONSIBILITIES

  • Encourage clients to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer's needs are met
  • Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

  • At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

Job Type: Full-time

Pay: Php140, Php150,000.00 per month

Application Question(s):

  • Do you have japanese N1,and English B2 certificate

Experience:

  • B2B account management : 2 years (Required)
  • Account management: 2 years (Required)
  • Providing multi channel support : 2 years (Preferred)
  • CRM tools: 1 year (Preferred)
  • Customer success manager : 3 years (Required)

Language:

  • Japanese (Required)
  • English (Required)

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