Customer success manager(Remote)

5 days ago

Manila, National Capital Region, Philippines Kels global ventures Full time ₱1,680,000 - ₱1,800,000 per year

Work Set Up: Work From Home

Salary Package: 145, ,000

Candidates from the Philippines, Japan, India, and Malaysia are accepted.

Language Proficiency:

  • Japanese - N1
  • English – B2

Minimum Skill Requirements:

  • At least 1-2 years B2B/Account Management experience
  • Account Management Experience
  • Experience providing multi-channel support preferred (phone, chat, email, web etc.)
  • Able to manage own accounts thru video conferencing and emails etc
  • Knowledgeable in CRM tools (preferred)

KEY RESPONSIBILITIES

  • Encourage clients to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer's needs are met
  • Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

  • At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

Job Type: Full-time

Pay: Php140, Php150,000.00 per month

Application Question(s):

  • Do you have japanese N1,and English B2 certificate

Experience:

  • B2B account management : 2 years (Required)
  • Account management: 2 years (Required)
  • Providing multi channel support : 2 years (Preferred)
  • CRM tools: 1 year (Preferred)
  • Customer success manager : 3 years (Required)

Language:

  • Japanese (Required)
  • English (Required)

  • Remote Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Smudger & Kickers Pte Ltd Full time ₱250,000 - ₱300,000 per year

    Position: Remote Customer Success AssociateCompany: The Men's Cave (IG: @themenscave) | Location: Remote || Work from Home - ManilaSchedule: Monday - Friday || 9:30 am - 6:30 pm (SGT)Employment Type: Full-TimeWe're HiringJoin The Men's Cave, a leader in the games room industry, and be part of a team that creates unforgettable experiences We're hiring a...

  • Manager, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines ShiftCare Full time

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....

  • Manager, Customer Success

    5 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱500,000 - ₱1,000,000 per year

    The RoleShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in the Philippines. This role is integral to ensuring consistent day-to-day delivery of service, coaching, and execution across our high-volume customer accounts....

  • Customer Success Manager

    5 days ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....

  • Customer Success

    1 week ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $70,000 - $120,000 per year

    Job Title:Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveCustomer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction,...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Earlybird AI Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Lyfe LLC Full time $70,000 - $120,000 per year

    Job Title: Customer Success ManagerLocation: Remote Experience: 5+ Years in Customer Success / Support Leadership About LYFEAt LYFE, we're building a fast-scaling hardware and ecommerce brand redefining the future of architectural hardware. Our customer base is growing across India and the US — and so are their expectations. We're looking for someone who...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Volopay Full time ₱1,200,000 - ₱3,600,000 per year

    About UsVolopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the RoleWe are looking for aCustomer Success Manager, shaping exceptional client...