Operations Project Manager Trainee

Position Overview

We are seeking an
Operations Project Manager Trainee
to lead the optimization of our business operations through automation, data management, and structured process improvements. This role will oversee the use of multiple no-code/low-code tools, manage cross-functional operational projects, and ensure smooth handovers of knowledge and systems.

In addition to managing tools and workflows, the
Operations Project Manager Trainee
will
mentor and guide Operations Analysts
within the team, ensuring consistent standards in documentation, automation, and process efficiency. This is a
replacement role
, with an initial focus on structured
knowledge transfer and transition
from the current role holder.

Key Responsibilities

• Project & Process Management
• Lead operational improvement projects from planning through execution.
• Automate workflows and reporting to increase efficiency across teams.
• Identify gaps and bottlenecks, proposing scalable, data-driven solutions.
• Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain operations/project backlog through clear user stories.

Stakeholder Collaboration

• Cross-Functional Coordination: Work closely with various departments, including finance, sales, and customer service, to ensure project alignment with business objectives and operational needs.
• Communication: Maintain clear and consistent communication with all stakeholders, providing updates on project status, risks, and issues. Facilitate meetings and discussions to ensure stakeholder engagement and alignment.

Tool & App Management

• Softr
  – Manage and maintain the front-end app for attendance automation (bagger & cashier group). Ensure smooth user interaction and accurate data flow to Google Sheets.
• Google AppSheet
  – Maintain and update the Shopsuki Driver's App dashboard. Support troubleshooting and minor adjustments.
• Google Sheets
  – Create and manage data collection systems, summaries, automated dashboards, and quick reports using formulas and charts. This is a daily, core function.
• Airtable
  – Monitor, maintain, and adjust the backend for Shopsuki Driver's App. Perform data checks and light modifications as required.
• Notion
  – Serve as the main documentation and project tracking hub. Maintain task boards, project logs, and timelines.
• Google Sites
  – Build and maintain internal reference hubs for documentation (e.g., guidelines, process references).
• Visio / Miro
  – Create process maps, flowcharts, and visual roadmaps for operational clarity and communication.

Data & Process Optimization

• Collect, clean, and analyze operational data to generate actionable insights.
• Automate recurring reports and processes to save time and improve accuracy.
• Identify workflow inefficiencies and propose data-driven solutions.

Documentation & Knowledge Management

• Maintain centralized and accessible documentation of processes, projects, and guidelines.
• Ensure knowledge is organized, searchable, and continuously updated.

Knowledge Transfer & Transition

• Participate in structured handover sessions with the current role holder.
• Document and absorb all existing processes, workflows, and tools to ensure a smooth transition.
• Take full ownership of responsibilities post-transition with minimal disruption to operations.

Team Leadership & Mentorship

• Mentor and support Operations Analysts in tool usage, automation, and documentation practices.
• Provide training and guidance on operational tools and best practices.
• Foster a culture of continuous improvement, knowledge sharing, and problem-solving.

Qualifications

• Bachelor's degree in Business, Operations, Data Analytics, or related field (or equivalent experience).
• Proven experience in an operations, business analyst, or data-focused role.
• Strong proficiency in
  Google Sheets
  (advanced formulas, pivot tables, charting, automation).
• Hands-on experience with
  no-code/low-code platforms
  such as Softr, AppSheet, Airtable, or similar.
• Comfortable with
  process visualization tools
  (Visio, Miro, Lucidchart, etc.).
• Excellent organizational and documentation skills.
• Strong problem-solving, analytical, and communication abilities.
• Familiar with Scrum/Kanban and backlog management