Operations Analyst
1 week ago
Key Responsibilities
Project & Process Management
- Lead operational improvement projects from planning through execution.
- Automate workflows and reporting to increase efficiency across teams.
- Identify gaps and bottlenecks, proposing scalable, data-driven solutions.
- Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain operations/project backlog through clear user stories.
Stakeholder Collaboration
- Cross-Functional Coordination
: Work closely with various departments, including finance, sales, and customer service, to ensure project alignment with business objectives and operational needs. - Communication
: Maintain clear and consistent communication with all stakeholders, providing updates on project status, risks, and issues. Facilitate meetings and discussions to ensure stakeholder engagement and alignment.
Tool & App Management
- Softr
– Manage and maintain the front-end app for attendance automation (bagger & cashier group). Ensure smooth user interaction and accurate data flow to Google Sheets. - Google AppSheet
– Maintain and update the Shopsuki Driver's App dashboard. Support troubleshooting and minor adjustments. - Google Sheets
– Create and manage data collection systems, summaries, automated dashboards, and quick reports using formulas and charts. This is a daily, core function. - Airtable
– Monitor, maintain, and adjust the backend for Shopsuki Driver's App. Perform data checks and light modifications as required. - Notion
– Serve as the main documentation and project tracking hub. Maintain task boards, project logs, and timelines. - Google Sites
– Build and maintain internal reference hubs for documentation (e.g., guidelines, process references). - Visio / Miro
– Create process maps, flowcharts, and visual roadmaps for operational clarity and communication.
Data & Process Optimization
- Collect, clean, and analyze operational data to generate actionable insights.
- Automate recurring reports and processes to save time and improve accuracy.
- Identify workflow inefficiencies and propose data-driven solutions.
Documentation & Knowledge Management
- Maintain centralized and accessible documentation of processes, projects, and guidelines.
- Ensure knowledge is organized, searchable, and continuously updated.
Knowledge Transfer & Transition
- Participate in structured handover sessions with the current role holder.
- Document and absorb all existing processes, workflows, and tools to ensure a smooth transition.
- Take full ownership of responsibilities post-transition with minimal disruption to operations.
Team Leadership & Mentorship
- Mentor and support Operations Analysts in tool usage, automation, and documentation practices.
- Provide training and guidance on operational tools and best practices.
- Foster a culture of continuous improvement, knowledge sharing, and problem-solving.
Qualifications
- Bachelor's degree in Business, Operations, Data Analytics, or related field (or equivalent experience).
- Proven experience in an operations, business analyst, or data-focused role.
- Strong proficiency in
Google Sheets
(advanced formulas, pivot tables, charting, automation). - Hands-on experience with
no-code/low-code platforms
such as Softr, AppSheet, Airtable, or similar. - Comfortable with
process visualization tools
(Visio, Miro, Lucidchart, etc.). - Excellent organizational and documentation skills.
- Strong problem-solving, analytical, and communication abilities.
- Familiar with Scrum/Kanban and backlog management
Preferred Skills
- Experience in
data automation
or workflow integration between tools. - Familiarity with
project management practices
(e.g., Agile task boards, trackers). - Ability to translate operational needs into scalable system improvements.
- Prior exposure to
retail, logistics, or workforce management operations
is a plus. - Detail-oriented and highly organized.
- Proactive in identifying inefficiencies and proposing improvements.
- Strong
knowledge transfer and communication skills
. - Self-starter with the ability to manage multiple projects simultaneously.
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