Operations Analyst

1 week ago

General Santos, Soccsksargen, Philippines KCC Malls Full time ₱450,000 - ₱900,000 per year

Key Responsibilities

Project & Process Management

  • Lead operational improvement projects from planning through execution.
  • Automate workflows and reporting to increase efficiency across teams.
  • Identify gaps and bottlenecks, proposing scalable, data-driven solutions.
  • Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain operations/project backlog through clear user stories.

Stakeholder Collaboration

  • Cross-Functional Coordination
    : Work closely with various departments, including finance, sales, and customer service, to ensure project alignment with business objectives and operational needs.
  • Communication
    : Maintain clear and consistent communication with all stakeholders, providing updates on project status, risks, and issues. Facilitate meetings and discussions to ensure stakeholder engagement and alignment.

Tool & App Management

  • Softr
    – Manage and maintain the front-end app for attendance automation (bagger & cashier group). Ensure smooth user interaction and accurate data flow to Google Sheets.
  • Google AppSheet
    – Maintain and update the Shopsuki Driver's App dashboard. Support troubleshooting and minor adjustments.
  • Google Sheets
    – Create and manage data collection systems, summaries, automated dashboards, and quick reports using formulas and charts. This is a daily, core function.
  • Airtable
    – Monitor, maintain, and adjust the backend for Shopsuki Driver's App. Perform data checks and light modifications as required.
  • Notion
    – Serve as the main documentation and project tracking hub. Maintain task boards, project logs, and timelines.
  • Google Sites
    – Build and maintain internal reference hubs for documentation (e.g., guidelines, process references).
  • Visio / Miro
    – Create process maps, flowcharts, and visual roadmaps for operational clarity and communication.

Data & Process Optimization

  • Collect, clean, and analyze operational data to generate actionable insights.
  • Automate recurring reports and processes to save time and improve accuracy.
  • Identify workflow inefficiencies and propose data-driven solutions.

Documentation & Knowledge Management

  • Maintain centralized and accessible documentation of processes, projects, and guidelines.
  • Ensure knowledge is organized, searchable, and continuously updated.

Knowledge Transfer & Transition

  • Participate in structured handover sessions with the current role holder.
  • Document and absorb all existing processes, workflows, and tools to ensure a smooth transition.
  • Take full ownership of responsibilities post-transition with minimal disruption to operations.

Team Leadership & Mentorship

  • Mentor and support Operations Analysts in tool usage, automation, and documentation practices.
  • Provide training and guidance on operational tools and best practices.
  • Foster a culture of continuous improvement, knowledge sharing, and problem-solving.

Qualifications

  • Bachelor's degree in Business, Operations, Data Analytics, or related field (or equivalent experience).
  • Proven experience in an operations, business analyst, or data-focused role.
  • Strong proficiency in
    Google Sheets
    (advanced formulas, pivot tables, charting, automation).
  • Hands-on experience with
    no-code/low-code platforms
    such as Softr, AppSheet, Airtable, or similar.
  • Comfortable with
    process visualization tools
    (Visio, Miro, Lucidchart, etc.).
  • Excellent organizational and documentation skills.
  • Strong problem-solving, analytical, and communication abilities.
  • Familiar with Scrum/Kanban and backlog management

Preferred Skills

  • Experience in
    data automation
    or workflow integration between tools.
  • Familiarity with
    project management practices
    (e.g., Agile task boards, trackers).
  • Ability to translate operational needs into scalable system improvements.
  • Prior exposure to
    retail, logistics, or workforce management operations
    is a plus.
  • Detail-oriented and highly organized.
  • Proactive in identifying inefficiencies and proposing improvements.
  • Strong
    knowledge transfer and communication skills
    .
  • Self-starter with the ability to manage multiple projects simultaneously.

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