Partnership Relations and Account Manager

Who We Are

We are a global AI-first technology & services company delivering fast, reliable outcomes across health, wellbeing, education, and enterprise verticals. We move with speed, precision, and strategic clarity—and our partnerships drive real-world impact.

Who You Are

You are a strategic relationships expert who owns post-sale success. You manage renewals, expansions, billing, and partnership outcomes with commercial intuition and operational excellence. You are comfortable with AI-assisted documentation and contract management, and you know how to align internal teams around shared goals. You're organized, client-first, and relentless about delivering value—and you thrive in fast-paced, high-responsibility environments.

Role Overview

As Partnership Relations / Account Manager, you are the single point of ownership for post-sale partner and client relationships. You'll manage the complete lifecycle—from onboarding and contract execution to KPI delivery, renewal, upsell, billing, and renewal outreach. Internally, you'll coordinate Strategy, Execution, Finance, HR Support, Social, Product, Tech, CX, and Go High Level teams to ensure client success and retention.

Key Responsibilities

Relationship & Account Ownership

• Serve as primary contact for assigned partners; drive shared success via clearly defined KPIs and milestones.
• Facilitate quarterly or monthly business reviews, strategic updates, and executive check-ins.
• Escalate delivery risks to Strategy & Execution managers proactively.

Contracts & Documentation (AI-Assisted)

• Draft and manage MOUs, NDAs/MNDAs, SOWs, renewals, and addenda using AI templates and human oversight.
• Maintain contract register with dates, terms, pricing, and auto-renew logic.
• Execute renewal cadences at T‑90/T‑60/T‑30 days, with automated messaging and audit-ready tracking.

Commercial & Collections Operations

• Collaborate with Finance to ensure accurate invoicing and fulfillment.
• Monitor receivables; run pre-legal payment reminders and escalation workflows as needed.
• Surface upsell/cross-sell opportunities and support pricing proposals.

Communication & Engagement

• Own post-sale communications including promotions, challenges, incentives, and affiliate campaigns.
• Ensure partner access to portals, folders, courses, or apps is compliant and functional.
• Maintain regulatory and brand-aligned messaging across channels.

Compliance & Governance

• Ensure all client-facing documents and communications meet privacy and legal standards.
• Maintain audit-ready logs for contracts, communications, consent, and renewal activity.

Industry-Aligned Additions

• Build partner training programs and go-to-market collaterals to enhance partner capability and adoption.
• Monitor and forecast partner-level Net Revenue Retention (NRR), expansion revenue, and churn risks.
• Use NPS/CSAT and early renewal signals to predict retention and preempt revenue decline.

Requirements

• Bachelor's degree in Business, Communications, Marketing, or related field (Master's preferred).
• 5+ years of experience in account management, client success, or partnership relations, ideally in SaaS, tech, health, or enterprise services.
• Proven success in managing client renewals, expansions, and upsells while maintaining high retention and satisfaction rates.
• Strong contract management skills (MOUs, NDAs, SOWs, renewals, addenda), with familiarity using AI-assisted documentation tools.
• Demonstrated ability to track, forecast, and report on Net Revenue Retention (NRR), churn, upsell, and collections efficiency.
• Skilled in cross-functional coordination, aligning Finance, Product, Tech, and CX teams to deliver on partner KPIs.
• Knowledge of invoicing, collections workflows, and commercial operations with attention to accuracy and compliance.
• Strong understanding of privacy, regulatory, and brand governance requirements in client-facing documentation and communications.
• Proficiency in CRM and automation platforms (e.g., Go High Level, HubSpot, Salesforce, or similar).
• Analytical mindset with ability to use data, NPS/CSAT, and early warning signals to prevent churn and improve partner outcomes.
• Excellent communication, negotiation, and relationship management skills, with executive presence for quarterly/strategic business reviews.
• Highly organized, detail-oriented, and able to thrive in fast-paced, high-responsibility environments.

Benefits

• Base Monthly Fee: USD $1,200 – $1,900 (experience-based).
• Performance Incentives: Up to USD $700 per month tied to renewals, expansions, collections, and CSAT performance.

Corporate Culture & Work Ethos

We foster a culture of innovation, performance, and purpose. Success is measured by outcomes, and we thrive in a fast-paced, AI-first environment. Transparency, collaboration, and high standards guide how we work, while our mission is to use technology for good, advancing health, well-being, education, and human performance.