Associate Tech Support Analyst II

2 weeks ago

Cebu City, Central Visayas, Philippines UnitedHealth Group Full time ₱500,000 - ₱1,000,000 per year
Primary Responsibilities:
  • Resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
  • Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN
  • Demonstrate a highly developed sense of integrity and commitment to customer satisfaction and first call resolution
  • Proven excellent communication skills and strong interpersonal skills
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
  • College Graduate of IT courses or any related field
  • Direct customer service or relationship management experience thru inbound phone handling for 2+ years
  • 2+ years experience in Service desk support
  • Solid ownership and can accomplish task with less direct supervision

UnitedHealth Group

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