Tech Support Analyst

1 day ago

Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time $40,000 - $60,000 per year

Job Responsibility:

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Job Qualifications:

  • Undergraduate degree or equivalent experience
  • 2+ years of experience as IT Service Desk analyst
  • Knowledgeable in ticketing tools like ServiceNow
  • Knowledgeable in remote tool applications, O365 applications, and telephony system
  • In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
  • Basic knowledge of theories, practices and procedures in a function or skill
  • Solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences

What we offer

  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefit

Who we are

  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East.
  • This includes our over 25,000 employees in the Philippines. Elevate your career with a leading health care company while improving lives.

  • Tech Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    Job OverviewWe are seeking a Tech Support Specialist to join our team. This role is perfect for individuals who have a passion for technology and helping others.About the RoleThe Tech Support Specialist will be responsible for troubleshooting customer issues and providing solutions in a timely and effective manner.You will work closely with internal teams to...

  • Tech Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time

    Job Title:Tech Support Specialist">About the Role:We are looking for a skilled and professional Tech Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional user support, resolving product issues, and enhancing customer satisfaction in a hybrid work setup.Key responsibilities...

  • Tech Support Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines Optum Full time $40,000 - $80,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Urgent Hiring for Reports Analyst

    1 day ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $40,000 - $80,000 per year

    Job Title: Reports AnalystCompany: Strategic Office Support Inc.Location: IT Park, Lahug, Cebu CityJob Type: Full-TimeAbout the RoleWe are seeking a detail-oriented Reports Analyst to turn raw data into actionable insights that support business decisions and performance improvement. You will work with large datasets, ensure data accuracy, and present clear,...

  • Desktop Support Analyst 2

    1 day ago

    Cebu City, Central Visayas, Philippines Asurion Full time

    We would love for you to explore other opportunities within Asurion.The Desktop Support Analyst 2 is a member of the End User Services team and is the onsite IT resource serving their respective site. He/she can perform duties with minimal supervision and proactively identifies and drives the resolution issues. The Desktop Support Analyst 2 works under the...

  • Workforce Manager

    1 day ago

    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

  • Tech Support Analyst

    1 day ago

    Cebu City, Central Visayas, Philippines United Health Group Full time $40,000 - $80,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Sales Support Analyst

    1 day ago

    Cebu City, Central Visayas, Philippines NCR Voyix Full time $40,000 - $80,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Tech Assistant

    3 days ago

    Cebu City, Central Visayas, Philippines T1 Project Services Full time

    OverviewJoin to apply for the Tech Assistant role at T1 Project ServicesManila, Project Based, Full TimeResponsibilitiesDocumentation and Technical Assistant WorksManage the flow of project documents, including creation, distribution, tracking, and archiving.Conform to, and maintain the approved Document Control Procedures and processes to ensure compliance...

  • Tier 1 Tech Engineer

    14 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.ResponsibilitiesProvide outstanding...