Tech Support Analyst

6 days ago

Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time $40,000 - $60,000 per year

Job Responsibility:

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Job Qualifications:

  • Undergraduate degree or equivalent experience
  • 2+ years of experience as IT Service Desk analyst
  • Knowledgeable in ticketing tools like ServiceNow
  • Knowledgeable in remote tool applications, O365 applications, and telephony system
  • In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
  • Basic knowledge of theories, practices and procedures in a function or skill
  • Solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences

What we offer

  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefit

Who we are

  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East.
  • This includes our over 25,000 employees in the Philippines. Elevate your career with a leading health care company while improving lives.

  • Real Time Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines Ethos Support Full time ₱1,200,000 - ₱3,600,000 per year

    Job SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...

  • Technical Support Analyst

    6 days ago

    Bacolod City, Western Visayas, Philippines RF-Tech IT Solutions Full time

    Company DescriptionWe specialize in AI annotation, data entry, and a wide range of IT services designed to help businesses thrive in the digital age. Our dedicated team is committed to delivering accurate, efficient, and innovative solutions tailored to individual needs. At RF-Tech IT Solutions, we prioritize the success of our clients by providing...

  • Senior Manager Tech Support

    7 hours ago

    Cebu City, Central Visayas, Philippines UnitedHealth Group Full time ₱60,000 - ₱120,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Customer Support Executive

    2 weeks ago

    Cebu City, Central Visayas, Philippines PEARL Full time ₱250,000 - ₱500,000 per year

    Work Arrangement: Fully remoteWork Schedule: 8-hour shifts during off-peak UK hours, aligned to U.S. East Coast, West Coast, and Asia-based client time zonesExample shifts may run between 6:00AM - 2:00PM GMT+8, with flexibility for week 1 of onboardingJob Type: Independent Contractor, Full-time.Salary Range: Based on experience, to be discussed during the...

  • Workforce Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per year

    We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

  • Associate Tech Support Analyst II

    6 days ago

    Cebu City, Central Visayas, Philippines Optum Full time ₱900,000 - ₱1,200,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Tech Support Consultant

    6 days ago

    Cebu City, Central Visayas, Philippines UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Data Operations Support

    1 week ago

    Cebu City, Central Visayas, Philippines Dedale Intelligence Full time ₱250,000 - ₱450,000 per year

    About Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our...

  • Deskstop Support Analyst 2

    6 days ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    The Desktop Support Analyst 2 is a member of the End User Services team and is the onsite IT resource serving their respective site. He/she can perform duties with minimal supervision and proactively identifies and drives the resolution issues. The Desktop Support Analyst 2 works under the supervision of IT Manager and continually works to deliver an...

  • Data Operations Support

    4 days ago

    Cebu City, Central Visayas, Philippines Dedale Intelligence Full time ₱250,000 - ₱500,000 per year

    About Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our...