Customer Experience Associate II

2 days ago

Cebu City, Central Visayas, Philippines Genfinity Full time ₱250,000 - ₱450,000 per year

Customer Experience Associate II
The Customer Experience Associate II is responsible for answering phone inquiries pertaining to workers compensation claims from multi-state medical providers. An understanding of company computer systems, StrataWare, CompIQ and Call Track, is required to answer, return and manage calls. The primary function of the Provider Relations Representative is to provide prompt, courteous and professional Customer Service at all times.

Key Responsibilities

  • Provide prompt, courteous and accurate customer service for all calls, with a solid understanding of worker's compensation guidelines.
  • Working knowledge of StrataWare/CompIQ, Call Track, and any client proprietary software
  • Understanding of State rulings and regulations as relating to Workers' Compensation.
  • Understanding of medical bill processing rules and guidelines, including how to read Bill Review Logs.
  • Perform administrative tasks such as managing faxes, resubmitting bills, updating spreadsheets, phone message retrieval, and e-mails within 24 hours, etc.
  • Processing medical bills, coding, or data entry with 98% accuracy during phone downtime or as assigned.

Required Qualifications

  • Bachelor's degree in a healthcare or business-related field, or equivalent experience.
  • Minimum of one (1) year Customer Service experience (voice)
  • Ability to learn ICD-9/ICD-10 and CPT/HCOC coding
  • Ability to use Microsoft Windows-based software
  • Ability to learn and apply basic medical terminology
  • Excellent oral and written English skills
  • Ability to assess and document reconsideration issues based on caller's issue
  • Ability to work in a team environment
  • Candidate must be available to work an 8-hour shift any time between 8:00 AM and 8:00 PM EST, Monday to Friday. Expected to work on Philippine holidays, but you will have U.S. holidays off.

Preferred Qualifications

  • Two (2) years experience in Workers' Compensation
  • Two (2) years experience in a medical setting
  • Six (6) months experience in Bill Review Department

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer,
believes in each person's potential, and we'll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent
We value your privacy. By submitting your information through this form, you are applying for a position at
Genfinity Philippines, Inc.
and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed
solely for recruitment purposes
, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the
Data Privacy Act of 2012
.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our
Data Protection Team
at

.

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my
free, informed, and voluntary consent
to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.

  • Accountant II

    4 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱120,000 - ₱180,000 per year

    OverviewAccountant IIis accountable for delivering client financial reporting through internal operational effectiveness of the accounting and internal controls functions, that will support and produce positive customer experiences for our external client base. He/she is also accountable for producing creative ideas about how to improve financial...

  • Tax Compliance Associate II

    4 days ago

    Cebu City, Central Visayas, Philippines P&A Grant Thornton Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionThe Tax Compliance Associate II is responsible for ensuring that the organization is kept abreast on the existing laws and updates on tax, as well as for checking and monitoring compliance to these regulations as applicable to the organization.Primary Duties And ResponsibilitiesTransfer pricing experience is a plus.Experienced in tax...

  • Sales Associate/Cashier

    2 days ago

    Cebu City, Central Visayas, Philippines ASTRO'S SPACE PARK Full time ₱156,000 - ₱174,000 per year

    The Sales Associate / Cashier is responsible for assisting customers with their gadget needs, promoting products, and processing transactions accurately. This role ensures excellent customer service, proper cash handling, and contributes to achieving store sales targets.Qualifications:Candidate must possess at least Graduate of any IT related course /...

  • Senior Product Delivery Associate

    4 days ago

    Cebu City, Central Visayas, Philippines Chase- Candidate Experience page Full time ₱900,000 - ₱1,200,000 per year

    If you enjoy helping Product Leaders navigate dynamic business challenges and risks, then this is the role for you. Join our team and play a key role in delivering high-quality products to countless customers worldwide.Job Summary:As a Sr Product Delivery Associate in the Product Oversight and Support Team, you play an integral role in helping Product...

  • Customer Service Associates

    2 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

    Join our dynamic team as a Customer Service Retail Associate. Based in our Cebu City office, this full-time role will see you providing exceptional customer service to our clients. You will be the first point of contact, ensuring a seamless and positive experience for all our customers.What you'll be doingResponding to customer inquiries and resolving issues...

  • Customer Program Specialist II

    4 days ago

    Cebu City, Central Visayas, Philippines Integrated Flow Systems LLC Full time $50,000 - $100,000 per year

    Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every...

  • Business Analyst II

    4 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per year

    SummaryOverviewThe Business Analyst II at RealPage is a critical member of the Professional Services Group. You work closely with new and existing clients to enable their success and gain commitment to expand the RealPage presence within their company. As a Business Analyst II, you are the first point of contact for clients and be responsible for setting up...

  • Technical Support Engineer Tier II

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Customer Support Associates

    4 days ago

    Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    As a Customer Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and...