Healthcare Customer Service Representative

3 days ago

Ortigas, Philippines Lennor Metier Consulting Philippines Full time ₱396,000 - ₱416,000 per year

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a reputable RCM Company in their urgent search for a Customer Service Representative (Healthcare Account) based in Ortigas.

Start Date: November 17, 2025

Salary: PhP 33,000 (Package) + 20k SIGN ON BONUS

Work Setup: Onsite

Shift Schedule: Night Shift (9PM onwards)

Location: Ortigas

The role

The Customer Service Representative for Healthcare Account is responsible for assisting patients with questions and concerns regarding their medical bills. This role focuses on handling inbound calls, explaining account balances, accepting payments, and ensuring accurate resolution of billing issues while protecting patient confidentiality in accordance with HIPAA standards.

Your Responsibilities:

  • Handle inbound calls from patients regarding statements, balances, and billing concerns in a courteous and professional manner.
  • Research account details, clarify discrepancies, and provide accurate information on outstanding charges or payments.
  • Process patient credit card payments over the phone to settle self-pay balances.
  • Apply basic knowledge of healthcare claims processing, including ICD-9/10, CPT, and HCPCS codes, as well as CMS-1500 and UB-04 forms.
  • Utilize billing and practice management systems (e.g., GE Centricity, Epic PB) and other tools to review and update patient accounts.
  • Identify, analyze, and resolve issues impacting patient statements or insurance payments.
  • Collaborate effectively with team members, leadership, and clients, maintaining a positive and professional work environment.
  • Protect patient information by following HIPAA regulations and company data security policies.

What we're looking for:

  • High school diploma or equivalent
  • At least 1 year of experience in inbound customer service in a healthcare account (hospital, clinic, or physician practice).
  • Familiarity with U.S. healthcare reimbursement processes, explanation of benefits (EOB), and revenue cycle concepts.
  • Knowledge of billing codes (ICD-9/10, CPT, HCPCS) and medical claim forms (CMS-1500, UB-04).
  • Proficiency in MS Office applications; experience with GE Centricity or Epic PB is an advantage.
  • Strong verbal communication skills with the ability to explain billing information in an empathetic manner.
  • Excellent organizational skills, accuracy, and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

Why Join this Opportunity?

  • SIGN ON BONUS
  • HMO on Day 1
  • Free Lunch
  • Paid Time Offs
  • Fixed Shift and weekends off
  • Competitive Compensation

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Pay: Up to Php33,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Application Question(s):

  • Can you start ASAP?
  • What is your current basic pay?
  • How much is your salary expectation?

Work Location: In person

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