
TEM -Deployment Support Engineer
2 days ago
Job Title: Deployment / L1.5 Support Engineer – Lower Environments
Location: Ortigas/Hybrid
Experience: 3 to 5 years
Job Summary:
We are looking for a proactive and detail-oriented Deployment / L1.5 Support Engineer to manage application deployments, patching, and environment support activities in non-production (lower) environments such as Dev, QA, UAT, and SIT. The ideal candidate will have hands-on experience in deployments, basic system administration, and troubleshooting across application, infrastructure, and database layers.
Key Responsibilities:
- Plan, coordinate, and execute environment setup, refresh, and deployment activities.
- Handle application patching and deployments across lower environments.
- Ensure configuration and version alignment across applications and infrastructure components.
- Track and manage environment availability with minimal downtime during test cycles.
- Act as the first point of contact (L1.5 support) for environment-related incidents.
- Troubleshoot issues in collaboration with infrastructure, DevOps, and application teams.
- Maintain documentation for environment configurations, deployment processes, and known issues.
- Log and track support tickets, ensuring timely resolution or escalation.
Required Skills:
- Basic Linux and Windows administration.
- Scripting skills in Shell or PowerShell.
- Working knowledge of CI/CD pipelines (execution level).
- Basic administration and troubleshooting for at least one database (Oracle, MS SQL, PostgreSQL).
- Understanding of stored procedures and database objects.
- Good problem-solving and troubleshooting abilities.
- Strong communication, coordination, and stakeholder management skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Attention to detail and a process-driven mindset.
- Interest in automation and process improvement.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 to 5 years of experience in IT support, deployment engineering, or system administration roles.
- Prior experience supporting non-prod environments or release management is a plus.
Job Type: Full-time
Work Location: In person
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