Warranty Specialist-Auto Glass

About Us

WindshieldHUB
is a nationwide leader in
auto glass replacement and repair
, serving thousands of customers across the
United States
each month. With over a decade of experience and a reputation for quality, we've helped more than
1 million drivers
get safely back on the road. Our
innovative, technology-driven
platform allows customers to schedule service online, receive instant quotes, and enjoy same-day mobile repairs at their home or office.

We are committed to delivering
exceptional service
and stand behind every job we complete. Our team is passionate about
exceeding customer expectations
and maintaining the
highest standards
of safety
and
workmanship
. As we continue to grow, we are looking for dedicated professionals who share our commitment to excellence and customer satisfaction.

Position Overview

WindshieldHUB
is seeking an
experienced Warranty Specialist
to join our team remotely. This position is dedicated exclusively to
managing
and
adjudicating vehicle warranty claims
. In this role, you will be the primary point of contact for customers experiencing water leaks, air leaks, molding issues, or warranty-related concerns after their auto glass service. You will also coordinate with our technicians to ensure warranty work is performed promptly and to company standards.

Key Responsibilities

• Handle all incoming warranty claims
  strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
• Communicate directly with customers
  to assess concerns, explain warranty coverage, and set proper expectations.
• Work with technicians
  to coordinate inspections, repairs, and follow-ups on warranty cases.
• Investigate each claim thoroughly
  by reviewing job history, technician notes, photos, and customer-provided documentation.
• Approve or deny warranty claims
  in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
• Document all interactions and outcomes accurately in our CRM system.
• Manage escalated cases
  and sensitive customer situations with professionalism and clarity.
• Educate customers
  about warranty coverage, exclusions, and procedures.

Strict Qualifications (Please Read Carefully)

• Minimum 5 years'
  direct experience
  handling vehicle warranty claims in the automotive service industry is
  REQUIRED
  .
• Experience in the auto glass industry is a strong plus.
• Proven expertise in
  adjudicating warranty claims, reviewing supporting evidence
  , and communicating clear decisions.
• Excellent verbal and written communication skills in English; able to
  interact confidently
  with customers and technicians.
• Strong decision-making skills with the ability to balance
  customer satisfaction
  with company policies.
• Highly organized
  ,
  detail-oriented
  , and able to manage multiple claims simultaneously.
• Proficient in CRM software and remote communication tools.
• Must have a reliable internet connection and a quiet, professional work environment.

What We Offer

• 100% remote
  , full-time position with a flexible schedule.
• Supportive team environment with growth opportunities.
• Competitive salary
  and
  benefits
  .
• The opportunity to join a respected leader in the auto glass industry, serving customers nationwide.

Important:

This is not a general customer service, technician, or administrative position. Only candidates with substantial, direct experience handling vehicle warranty claims will be considered. Please do not apply if you do not meet this requirement.

Ready to join a fast-paced, nationwide company and play a crucial role in upholding our standards of quality and service?

Apply now with your resume and a brief summary of your relevant vehicle warranty experience.