iGaming Customer Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Gamdom Full time ₱250,000 - ₱750,000 per year

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Email and SMS Marketing Specialist

    7 days ago

    Manila, National Capital Region, Philippines ThinkingIT Corp. Full time ₱900,000 - ₱1,200,000 per year

    We're looking for an experienced Email & SMS Marketing Specialist with a background in iGaming to join our team. In this role, you'll be responsible for planning, executing, and optimizing email and SMS campaigns to engage players, improve retention, and drive conversions. The ideal candidate has hands-on experience in iGaming marketing and understands the...

  • Casino Operations Specialist

    6 days ago

    Manila, National Capital Region, Philippines Pentasia Full time $104,000 - $130,878 per year

    We are working with a hyper-growth iGaming start-up who are growing their team with a Casino Operations Specialist in their hub in Manilla, PhilippinesWe are looking for an experienced Casino Operations Specialist within an iGaming and gambling business; with strong understanding of casino management systems, gaming software, and regulatory compliance...

  • Customer Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines DealHub Full time ₱600,000 - ₱1,200,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Digital Marketing Associate

    4 days ago

    Manila, National Capital Region, Philippines Digirockstars - #1 iGaming Digital Marketing Agency Full time ₱30,000 - ₱60,000 per year

    About the JobAre you passionate about data-driven marketing and maximizing the impact of digital campaigns? We're looking for a results-oriented Digital Marketing Associate to join our team atdigirockstars. In this role, you'll be part of our growth-focused marketing team, working on a mix of campaign execution, performance analysis, content development, and...

  • IT Specialist

    6 days ago

    Manila, National Capital Region, Philippines Kinetic Digital by Prime Online Ltd. Full time

    IT Specialist Job DescriptionOnline marketing company with several brands in the iGaming industry is looking for anIT Specialistto manage hardware and software support for the team. The IT Specialist will be responsible for maintaining team productivity through effective IT support, tracking, and lifecycle management of company-issued equipment and software...

  • Mandarin Speaking Human Resource Specialist

    4 days ago

    Manila, National Capital Region, Philippines Van Kaizen Full time ₱900,000 - ₱1,200,000 per year

    HR Manager (Mandarin Speaking)Location: Manila, PhilippinesIndustry: iGaming / Online CasinoEmployment Type: Full-time, On-siteAbout the RoleWe are seeking an experienced Mandarin-speaking HR Manager to oversee the full spectrum of Human Resources operations within our Manila office. The ideal candidate will bring strong leadership, communication, and...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...

  • Customer Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines HitPay Full time ₱1,500,000 - ₱3,000,000 per year

    Create impact in a high-growth fintech startupHitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.HitPay is backed by Tiger Global, Global Founders Capital,...

  • Customer Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...

  • Junior Customer Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines Process Street Full time ₱150,000 - ₱250,000 per year

    We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are:Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so...