L1 Application Management Support

1 day ago

Ortigas Metro Manila, Philippines Indra Philippines, Inc. Full time ₱400,000 - ₱600,000 per year

Responsibilities:

  • Serve as the first point of contact for user issues and service requests.
  • Perform basic troubleshooting and investigation on Angular, Flutter, and NodeJS applications.
  • Monitor application performance, availability, and error logs to detect potential issues.
  • Escalate unresolved or complex incidents to Level 2/3 teams with proper documentation
  • Support routine tasks such as deployments, health checks, and batch monitoring under guidance.
  • Document incidents, resolutions, and recurring issues to build the knowledge base.
  • Provide regular status updates to users and stakeholders on reported issues. -Ensure proper ticket logging, classification, and SLA compliance.
  • Collaborate with senior support and development teams to ensure timely resolution.
  • Assist in testing fixes, minor updates, or configuration changes when required

Qualifications:

  • Graduate of BS Computer Science, IT or other related courses.
  • OPEN TO FRESH GRADUATES
  • Knowledge of Angular, Flutter, and NodeJS.
  • Familiarity with ITSM tools (e.g., ServiceNow, JIRA) is a plus.
  • Strong problem-solving and communication skills.
  • Ability to follow support processes, prioritize tasks, and escalate appropriately.

What do we have in store for you?

  • A professional career adapted to your personal goals, with growth and development opportunities for all professionals
  • Challenging projects with impact for leading clients in a wide range of industries
  • Competitive renumeration and flexible benefits package which you may customize based on your individual needs and lifestyle
  • Continuous learning and development through our Open University's virtual campus, with access to the Udemy for Business platform with more than 3,000 specialized courses
  • Meaningful engagement with other employees while leading a balanced and healthy lifestyle through our clubs and various sports activities

Join Indra and have a professional career adapted to your personal goals, with continuous training in a flexible environment, and where people are the core.

Diversity is a key element of our culture. Our policies reflect our commitment to equal opportunities and recognizing the value of people and their work, and the social and natural environment wherein we operation. As such, equal opportunities, diversity, respect for people and non-discrimination (race, gender, language, religion, disability, sexual orientation, opinion, origin, economic position, birth, union membership or any other personal/social condition or circumstance) are basic principles of action for all the company's Professionals, as well as our Partners.

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