Dispatch Agent

Job Summary

As a Logistics Dispatch Agent, you'd be the first point of contact between customers and drivers handling incoming calls, coordinating dispatch activities, and ensuring timely deliveries while maintaining records.

Responsibilities

• Coordinate the scheduling and dispatching of drivers and vehicles for on-time delivery
• Monitor and track delivery progress; provide updates to customers and other departments
• Assign and dispatch "will calls" and STAT deliveries
• Update or modify stops in planning and review route sheets
• Answer and dispatch incoming calls via client and courier systems; act as main contact for dispatch inquiries
• Maintain communication with drivers, customers, and stakeholders
• Respond to inquiries via telephone, email, chat, or text per corporate performance standards
• Monitor the online dispatch board for potential issues and resolve them promptly or escalate as needed
• Assist drivers to ensure routes meet client expectations
• Use web-based tools and reports; maintain accurate dispatch logs and shift turnover documentation
• Ensure compliance with regulatory and company standards (e.g., HIPAA, PHI)
• Identify opportunities to improve dispatch efficiency
• Follow company policies and maintain confidentiality
• Perform additional duties as assigned by management

Qualifications

• Experience in logistics, not necessarily freight
• Excellent organizational and communication skills—both written and verbal
• Ability to write routine reports and perform effectively in calls and group settings
• Understanding of relevant laws and regulations, including confidentiality, PHI, and HIPAA
• Proficiency in Microsoft Office (e.g., Excel, Word) and logistics software.
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment with multiple simultaneous tasks

Job Type: Full-time

Pay: From Php37,000.00 per month

Benefits:

• Paid training
• Work from home

Work Location: Remote