Dispatch Agent

4 days ago

Philippines Valoroo LLC Full time ₱450,000 - ₱900,000 per year

Job Summary

As a Logistics Dispatch Agent, you'd be the first point of contact between customers and drivers handling incoming calls, coordinating dispatch activities, and ensuring timely deliveries while maintaining records.

Responsibilities

  • Coordinate the scheduling and dispatching of drivers and vehicles for on-time delivery
  • Monitor and track delivery progress; provide updates to customers and other departments
  • Assign and dispatch "will calls" and STAT deliveries
  • Update or modify stops in planning and review route sheets
  • Answer and dispatch incoming calls via client and courier systems; act as main contact for dispatch inquiries
  • Maintain communication with drivers, customers, and stakeholders
  • Respond to inquiries via telephone, email, chat, or text per corporate performance standards
  • Monitor the online dispatch board for potential issues and resolve them promptly or escalate as needed
  • Assist drivers to ensure routes meet client expectations
  • Use web-based tools and reports; maintain accurate dispatch logs and shift turnover documentation
  • Ensure compliance with regulatory and company standards (e.g., HIPAA, PHI)
  • Identify opportunities to improve dispatch efficiency
  • Follow company policies and maintain confidentiality
  • Perform additional duties as assigned by management

Qualifications

  • Experience in logistics, not necessarily freight
  • Excellent organizational and communication skills—both written and verbal
  • Ability to write routine reports and perform effectively in calls and group settings
  • Understanding of relevant laws and regulations, including confidentiality, PHI, and HIPAA
  • Proficiency in Microsoft Office (e.g., Excel, Word) and logistics software.
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment with multiple simultaneous tasks

Job Type: Full-time

Pay: From Php37,000.00 per month

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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