
Financial Services
2 weeks ago
Baguio Customer Service Representative (Healthcare)
Baguio, Benguet M&J Solutions Provider Inc.
Posted today
Job DescriptionQUALIFICATIONS :
- At least BPO Experience
- Willing to start ASAP and to work in graveyard or shifting schedule.
- Excellent English communication skills.
- Strong comprehension skills.
RESPONSIBILITIES :
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services.
- Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions.
Salary : From Php17,000.00 per month
Benefits :
- Paid training
Schedule :
- 8 hour shift
- Evening shift
- Night shift
- Shift system
Supplemental Pay :
- 13th month salary
- Bonus pay
- Performance bonus
- Yearly bonus
Education :
- Bachelor's (preferred)
Experience :
- BPO: 1 year (preferred)
Posted today
Job DescriptionQUALIFICATIONS :
- Must have strong verbal and written English communication skills
- 35 kilometers away from the site
- Can do onsite work in Baguio
RESPONSIBILITIES :
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Salaries and Benefits :
- Salary: Up to Php20,000.00 per month
- Benefits: Paid training
Schedule :
- 8 hour shift
Supplemental Pay :
- 13th month salary
- Bonus pay
- Yearly bonus
Education :
- Junior High School (preferred)
Language :
- English (preferred)
Posted today
Job DescriptionWhat we can offer?
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.
Responsibilities
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- College grads with/without work exp.
- Senior high grad with/without work exp. (any field)
- College undergraduate with 60+ units earned with/without work experience (any field)
- High school graduate (grade 10) with 2 years or more work exp. (any field)
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Job Types : Full-time, Permanent, Fresh graduate
Salary : Php15,000.00 - Php18,000.00 per month
Benefits :
- Additional leave
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
- Work from home
Schedule :
- Day shift
- Night shift
- Rotational shift
Supplemental Pay :
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Language :
- English (preferred)
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