Financial Operations Analyst

Financial Operations Analyst Customer Agent

We offer a supportive and inclusive work environment designed to help you succeed. Our comprehensive training ensures you gain the skills and confidence needed for the role, regardless of your experience level. With full-time onsite positions and flexible scheduling that aligns with business needs, we aim to create a balanced work experience. We welcome individuals from all backgrounds and are committed to fostering a diverse workplace. Most importantly, there are clear paths for career advancement and long-term growth.

As a Customer Service Representative, you'll play a key role in supporting our customers and maintaining a positive brand experience. We're seeking motivated and enthusiastic individuals who are eager to learn and grow. Prior experience is not required—we'll provide all the necessary training and guidance. This is a great opportunity to develop valuable professional skills in a dynamic environment. Your success is our priority, and we're here to support you every step of the way.

Your main responsibilities will include assisting customers through phone, email, or chat channels. You'll handle inquiries with empathy and professionalism, helping to resolve issues and ensure customer satisfaction. Additional duties include processing orders, returns, and maintaining accurate customer records. You'll work closely with team members to meet service goals and apply what you've learned during training to real-world scenarios. This role is ideal for individuals who enjoy problem-solving, teamwork, and delivering excellent customer service

Call Center Trainer

Position: Call Center Trainer

Pay: 26,000 PHP

Overview: The primary function of the trainer includes facilitating the training of new hires for multiple business lines. Additionally, the trainer will be responsible for on-the-job coaching, developing training materials, and organizing training sessions for new hires. This position will work closely with quality assurance and assist with QA evaluations.

Trainer / QA Responsibilities :

• Conducts new hire training and develops effective training materials for multiple business lines
• Conducts training as needed for continued productivity and efficiency
• Develops effective training materials for new hires and existing agents
• Assists with the monitoring of team member performance according to QA guidelines, procedures, and expectations established by the Customer Care department
• Provides coaching and training feedback to team members based on performance benchmark evaluations
• Conducts call calibration with management to ensure consistency in the performance evaluation process
• Works closely with QA specialists to identify learning opportunities and development needs
• Assists with the development, implementation, and maintenance of QA guidelines and related policies and procedures to ensure 100% customer satisfaction
• Communicates QA updates to team members as appropriate
• Assists with training initiatives and conducts training as needed for continued productivity and efficiency

Trainer / QA Requirements :

• 1 year in a QA or Trainer role
• 2+ years in a call center environment
• Comfortable speaking to large groups
• Strong knowledge of MS PowerPoint and MS Word
• BS/BA & Teaching experience
• Applicants with prior teaching experience with a BS/BA will be considered without prior call center experience

Salary: From Php26,000 per month

Schedule: 8 hour shift

Education: Bachelor's (preferred)

Experience: Call Center Representative: 1 year (preferred)

Language: English (preferred)

COVID-19 considerations: All customers are required to wear facemask.

Call Center Agent (Dispatch)

JR-6828: Call Center Agent (Dispatch). Start a new career at Cloudstaff as a Call Center Agent for a premier client. Responsibilities include calling for driver information prior to trip departure, staying logged in to the dispatch phone, conflict resolution, and detailed note taking in Salesforce.

Salary Range: To be discussed

Work Setup: WFH, Night Shift

Qualifications and Requirements: Proper phone etiquette, strong English, listening skills, client/vendor communication, procedural compliance, Salesforce experience, transportation industry experience, appointment setting experience

Why Cloudstaff: opportunities for career development and training programs

Perks and Benefits: competitive salary, health plans, 5-day week, HMO + 1 dependent, wellness support, etc.

Job Types: Full-time, Permanent

Wave 1-Call Center Agent

URGENT HIRING CUSTOMER SERVICE REPRESENTATIVES WANTED. Location: SM Clark Pampanga. Qualifications include open to High School / Senior High / College Level & Graduates, with or without BPO experience, good English, full training provided. Earn up to ₱27,000 monthly. 1-day hiring process – virtual or onsite.

Location: SM Clark Pampanga. Apply today walk-in or online. Terms apply.

• Additional leave
• Company Christmas gift
• Health insurance
• Promotion opportunities
• Paid training

Education: Senior High School (preferred)

Call Center/dayshift/(Csr) - easy Process & Massive

We are urgently hiring for Customer Service Representative. Location: SM CLARK PAMPANGA. Qualifications: High School Graduate, SHS, College Level or Graduate, good communications, onsite work, willing to start ASAP, must be fully vaccinated. Earn up to Php25,000. Benefits include health and life insurance, paid training, promotion opportunities, transportation, etc. Job Types: Full-time, Permanent, Fresh graduate. Salary: Php17,000 - Php25,000. Schedule: 10 or 8 hour shifts. Supplemental Pay: 13th month, bonuses, overtime, tips. Location preferences: Pampanga areas.

Call Center/dayshift/(Csr) - over The Phone

Similar to the above, onsite opportunities in SM CLARK PAMPANGA. Qualifications: High School Graduate or higher, good English, onsite shifting, fully vaccinated. Earn up to Php25k with same benefits and schedule variations as above.

Call Center Reps Travel/telco/technical Account

Open to candidates with or without BPO experience. High school graduates welcome. Salary: Php14,000 - Php25,000. 8 hour shift. Location: Angeles, Pampanga. Education: Junior High School required. Language: English required. Willing to relocate as required.

Other Opportunities

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